Honeywell selects World-Way Aviation FBO for the Falcon 900EX JetWave Demo Tour

 Last week, Honeywell’s Falcon 900EX aircraft embarked on a week-long JetWave™ demonstration tour across South America. For those of you who are unfamiliar with JetWave™, it’s an exclusive hardware that allows you to connect to Inmarsat’s Jet ConneX, the fastest broadband available for business aviation. Its powerful connection delivers high-speed internet for an in-home like Wi-Fi connection that powers all your devices, even at 40,000 feet.

Beginning in São Paulo, Brazil, the Falcon 900EX landed at the TAM Aviação Executiva FBO. This was an invite-only event, hosted for potential customers, to provide them with a behind-the-scenes experience of our in-flight connectivity solutions. As part of the demonstration, attendees were able to participate in both “on ground” and “in flight” scenarios. During both demonstrations, attendees could test live streaming and video conferencing on all their devices. In addition, they were able to learn more about the system hardware, routers, service plans and installation process.

The Falcon 900EX then flew to a city just outside of São Paulo, known as Sorocaba and landed at the World Way Aviation FBO. Honeywell’s primary goal for hosting these exclusive demo tours is to integrate the onboard hardware and satellite network under real-world operating conditions.

The Falcon 900EX ended its final demonstration in Buenos Aires, Argentina. The “on ground” and “in flight” demonstrations proved to be very successful for our customers on many levels. During this week- long journey, Honeywell was able to gather valuable data and feedback from the attendees, which will help our teams continuously improve Jetwave™ hardware capabilities. We are thrilled to host these demonstrations in hopes that they will show our customers the full potential of having reliable connectivity, anywhere on the planet.

Source: AeroSpace (03/26/19)



Eight Best Practices to Prevent Hangar Rash or Worse

Hangar rash sounds nasty and is the bane of all FBOs.

We’ve all seen it. A line service technician gets in a hurry repositioning a GIV in a hangar and bangs the tail into another Gulfstream.

Say the estimated cost to repair the damage is $175,000. Assume the FBO’s insurance deductible is $25,000. That $25,000 is a big hit to the bottom line.

How does an FBO reduce the risk of this kind of incident? The answer is having a strong safety culture that invests in proper training of line personnel with a defined set of hangar and ramp movement practices as part of standard operating procedures (SOP).

Develop your SOPs with your line service management team, including your safety manager, line service supervisor, general manager and senior line technicians. Do an analysis of the physical layout of your ramp, taxiway entrances and exits, and hangar locations.

To prevent hangar rash, we recommend these eight best practices:

1. Use a minimum of two wing walkers for hangar stacking. We recommend three for night operations.
2. Use a minimum of one wing walker for open ramp towing.
3. Do not tow without wing walkers.
4. Wing walkers should wear proper personal protection equipment (PPE), including whistles in the mouth while towing. If the whistle is blown, all towing procedures stop.
5. Create a visual reference for your towing team in hangars by painting a highly visible line on the floor two or three feet away from walls. No part of an aircraft should be over the lines.
6. Mark the walls of the hangar with a contrasting color line about eight feet up from the floor to improve depth perception.
7. Paint the hangar beams with bright colors and indicate height variances because most ceiling beams taper down toward the exterior walls.
8. Consider the use of hangar stacking and ramp parking software. This technology depicts scaled aircraft and allows tagging of aircraft with the registration number. FBOs can program data such as departure time, placement in the hangar or ramp parking positioning. Think U.S. Navy aircraft carrier flight operations!

Also include the following guidelines from the IATA Ground Operations Manual, 8th Edition, in your SOPs. The FBO establishes requirements for wing walkers. The presence of such personnel may also be controlled or restricted by local rules, regulations and/or security issues.

Where applicable, the wing walker or other personnel must:

1. Be under the direction of responsible ground crew at all times.
2. Use two marshalling wands, either day wands or illuminated wands at night.
3. Be positioned before and during movement of aircraft:
          1. Approximately three feet outboard of the wingtip.
          2. In line with the rearmost main gear wheel.
          3. Must maintain visual contact with person responsible for pushback/towing.
4. Make sure the aircraft movement path is clear of any obstruction.
5. Provide Safe to Proceed clearance signals at all times.
6. Monitor the aircraft’s path until the aircraft has stopped at its parking space or point of departure.
7. Be ready to signal a stop of procedures. If, at any time during the aircraft movement, the wing walkers are unsure or identify an imminent danger, the tug driver should be signaled to stop with a blow of the whistle.
8. Remain in position until the responsible ground crew member or tug driver stops the towing operation and the wing walker places the chocks on the main wheel and nose wheel per the SOP.
9. Place safety cones around the aircraft in accordance with the SOP.
10. Wait to be released from the towing operation by the tug driver or responsible ground crew member.

To complement these safety guidelines, we recommend further training. NATA Safety 1st is organized in a useful manner for new employees. It is recommended that FBOs complete the training curriculum for Safety 1st Modules 1 and 2 for all wing walkers.

On-the-job training for new wing walkers needs to be completed once the computer instruction in Safety 1st is finished. It is recommended that the new trainee be assigned to a supervisor line service technician for further practical training and assisting with towing and ramp operations.

As a noncertified wing walker, the trainee should never be the sole individual during a towing operation. Once the supervisor feels the trainee is ready, a performance test should be completed successfully. The test will consist of both verbal questions and observation of the trainee during actual towing/ramp operations.

SOPs and training are necessary for a safe towing and ramp operation. A strong safety committee, as well a flourishing safety culture, is the best line of defense for mitigating risk in your operations.

Please leave any comments you have about this blog post below. If you have any questions, please give us a call or send us an email:, 404-867-5518;, 972-979-6566.

John Enticknap has more than 35 years of aviation fueling and FBO services industry experience and is an IS-BAH Accredited auditor. Ron Jackson is co-founder of Aviation Business Strategies Group and president of The Jackson Group, a PR agency specializing in FBO marketing and customer service training. Visit the biography page or for more background.


Subscribe to the AC-U-KWIK FBO Connection Newsletter

Source: AC-U-KWIK Alert (03/28/19)


Join us at NBAA-BACE 2018



TUG Meeting Agenda Wed, Sept 26, 2018

Presage Group: Go-Around Decision Making
OpsGroup: Fixing NOTAMs Using the Power of the Group

We will hold our regularly scheduled TUG Meeting on Wed, Sep 26, 2018 at 9:30 am in the Port Authority Conference Room, 90 Moonachie Ave, Moonachie, NJ 07074. Coffee and breakfast breads will be served at 9:00 am, and a luncheon of sandwiches and soft drinks will follow the meeting.

Our agenda is as follows:

Dr. Martin Smith, CEO of Presage Group and Chief Scientific Advisor to Flight Safety Foundation’s “Go-Around Decision-Making & Execution Project” (2017), will present the study’s key findings and recommendations moving forward for the commercial aviation industry, as well as provide an overview and stakeholder requirements of a similar scientific study to be deployed across the business aviation industry.

Mark Zee, Founder, OpsGroup, will address the following topics: Fixing NOTAMs, the MH17 problem, and how OpsGroup is doing this; What OpsGroup is about - the power of the group; Why we tell you the stories that the Aviation Authorities don’t want you to know; Airport Spy and the OpsFox network - pilots reporting on what they see around the world; and a couple of good stories of late from the world of International Ops.

NY TRACON Support Manager Steve McClain will discuss KTEB Rwy 19 Missed Approach Procedures, Runway 6 RNAV (GPS) X and Y IAPs, Dalton 2 Departure delays, and other operational issues.

PANYNJ Delay Reduction Program Manager Ralph Tamburro will share the latest information regarding KTEB departure delays and mitigation strategies.

Renee Spann, PANYNJ KTEB Airport Manager and Scott Marsh, KTEB Manager Airport Operations and Security will provide an Airport Operations update.

Gary Palm, FAA KTEB ATCT Manager, and/or Ted Zimmerman, Operations Manager, will present Tower Topics, etc.

Please make every effort to attend and invite others from your organizations. All are welcome!

Our complimentary continental breakfast and luncheon will be catered by Prova Restaurant.

For the latest news and information regarding Teterboro Airport, visit our TUG website,


Source: Teterboro Users Group (09/13/18)


World Fuel Shows Off Air Elite FBOs

Miami, Fla.-based global fuel provider World Fuel Services is once again attending LABACE (Booth 2006) to highlight the 10 regional members of its sponsored Air Elite FBO Network. Founded in 2011 from the remnants of the Avitat Network, Air Elite has grown to 79 locations worldwide, each of which must meet and maintain a number of airport, facility and service quality standards to qualify for membership.

In Brazil, the network’s lone representative is also the country’s largest FBO. World-Way Aviation is one of several service providers at São Paulo-area Sorocaba Executive Airport, a hub for OEM maintenance centers. Opened in 2016 at a cost of $15 million, it offers a 30,000-sq-ft (2,787-sq-m) terminal with dedicated VIP lounge, conference room, crew lounge and rest suites, fitness center, observation balcony, and a nearly 100,000-sq-ft hangar, large enough to house nine Embraer Lineage 1000s.

FBO Aerocardal at Santiago, Chile’s Comodoro Arturo Merino Benitez International Airport was the first service provider in Latin America to be accepted to the network back in 2014. Its recently renovated facility has a 7,700-sq-ft terminal, with separate executive passenger lounges for international and domestic boarding, customs and immigration service, concierge, crew rest area and showers, along with more than 30,000 sq ft of hangar space.

Located at Quito’s Mariscal Sucre International Airport, Ecuacentair provides onsite passenger security screening, passenger and crew lounges, shower facilities and flight planning stations. This summer the company will begin construction on a 3,000-sq-m (32,290-sq-ft) hangar. When completed by the end of the year, it will be the largest on the airport.

Colombian service provider Caribbean Support and Flight Services (CSFS) operates an Air Elite Diamond FBO at Ernesto Cortissoz International Airport in Barranquilla. The Cartagena-based company also operates FBOs at Santa Marta/Simón Bolívar International Airport, Medellin’s Rionegro/José María Córdova International Airport, Alfonso Bonilla Aragón International Airport in Cali, and at San Andres Island Gustavo Rojas Pinilla Airport.

Cabo San Lucas International Airport, the only private international airport in Mexico, offers a family-owned FBO, which delivers personal service to its customers. It offers an 8,100-sq-ft terminal with concierge services, refreshments, flight planning, immigration and customs processing, 24-hour security, along with a new 32,000-sq-ft hangar that can shelter aircraft up to a Boeing 737, business center, and complete ground handling capability including fueling.

The Air Elite Network is well represented among the islands of the Caribbean, with locations in Puerto Rico and the Bahamas (Jet Aviation San Juan and Jet Aviation Nassau), Turks and Caicos (Provo Jet Center), Curaçao (Jet Centre Curaçao), and the U.S. Virgin Islands (St. Thomas Jet Center).

Air Elite’s standards are audited to ensure consistency across the network. In June it held its annual retreat and Ritz-Carlton customer service training session, drawing members from around the globe, allowing them to engage in continued training, best practice sharing, strategic planning, and development.


Source: AIN Online (08/14/18)


Dassault Adds Capabilities to Sorocaba Service Center

 Underscoring the importance of the Brazilian market, Dassault Aviation is continuing to build up capabilities at its company-owned service center at Sorocaba Airport in São Paulo to accommodate an expanding customer base and fleet in the region. Remy St-Martin, who stepped in earlier this year as senior v-p and COO of Dassault Aircraft Services, said the center, which next year will celebrate its 10thanniversary, has also expanded its services and outreach throughout Brazil and the Latin America area as customer requirements have evolved and grown.

In the past year, the Sorocaba center, known locally as Falcon do Brasil, has added tooling for Falcon 7X and 2000 B-checks for Brazil-registered aircraft. This represents an investment of more than $100,000 in tools, along with training. The center has long conducted A-checks and St-Martin called B-checks the next step in its progression of support in the region. This enables customers to remain more local rather than travel out of the country for the more extensive, longer-term inspections, he said, noting the first B-check has been completed and the customer “was very happy” that it was accomplished closer to home.

Dassault Aviation also brought its Pre-Purchase Evaluation (PPE) program to Sorocaba. Rolled out as a formal program in the past year, PPE is designed to provide potential customers of pre-owned Falcons an experience equivalent to that provided for customers of new aircraft. The program covers a range of services from detailed aircraft evaluations to a complete walkthrough of updates necessary to meet upcoming requirements such as ADS-B Out and Fans-1/A.

Assessments include physical-evaluation records research, systems operational checks, and other comprehensive evaluations. The Dassault support teams further coordinate on propriety modifications and “engineered solutions” designed to keep the existing in-service fleet at the level of new production aircraft.

While the center hadn’t received a number of requests for such services in the past, Dassault brought the program to Sorocaba to assist with the exchange of an aircraft between Brazilian customers, he said. This enabled them to conduct the necessary checks more regionally rather than having to send the aircraft to the U.S. for examination. It also positions the center for a used market that has picked up in the region.

Dassault has steadily invested in the Sorocaba facility since it opened in June 2009, including increasing staffing and stocking millions in spare parts. The 23,000-sq-ft center has been equipped to provide line maintenance and airframe inspections for all Falcon models except the Falcon 10, Falcon 20, and Falcon 200. In addition, the facility is qualified to provide engine maintenance on a suite of engines powering Dassault business jets, including the GE CFE738 on Falcon 2000 variants, Honeywell TFE731 series engines on Falcon 900s, and Pratt & Whitney Canada PW307A (Falcon 7X), PW308C (Falcon 2000), and PW307D (Falcon 8X) models.

Sorocaba further has been equipped to dispatch an AOG team to support Falcons throughout South America. The center has obtained certifications from the FAA, EASA, Brazil, Brazil, Bermuda, and Uruguay to work on aircraft. These certifications come as the center is seeing an increasing number of transient aircraft, St-Martin said, with more flying longer missions.

The long-range aircraft have strong demand in Brazil, in particular. In fact, four of the first fifteen 8Xs delivered went to Brazil. The Sorocaba center—which is led by Gutemberg Silva, who was the center’s first employee—has provided differences training for the technicians to work on the 8X, St-Martin said, but added these technicians have been well prepared for the new model that shares many of the systems as its 7X sibling. “We’ve built a fair amount of aptitude on the 7X,” he said, noting this benefits support for the 8X.

The Falcon 2000 also attracts solid interest, and as such, the French manufacturer brought its 2000LXS along with the 8X for the static display at LABACE.

The display of the 6,450-nm trijet 8X is becoming a mainstay at LABACE, having made its debut at the Latin America show in 2016 shortly after receiving FAA and EASA certification in June of that year. It returned in 2017, months after receiving Brazilian ANAC approval.

While the two in-service Falcon models will be on static, Dassault Aviation (Chalet 5116) is providing a virtual glimpse of its 6X, the recently announced successor to the canceled 5X. The virtual reality display will provide an opportunity to showcase the enhancements the company is incorporating on the PW812D-powered Falcon, which has increased thrust, 300-nm's more range, and a 20-inch larger cabin than the 5X would have had.


Source: AIN Online (08/14/18)


Embraer Opens New Sorocaba Interior Shop

 Embraer Executive Jets has opened a new interior shop at its Sorocaba service center near São Paulo, Brazil. Located at Sorocaba Bertram Luiz Leupolz Airport, the facility provides maintenance services for all of the Embraer business jets, from the Phenom 100EV to the Lineage 1000.

The interior shop provides custom interiors for new jets, as well as refurbishment of older interiors. Products available include carpets; headliners; leather; new veneer and wood varnishing; and flooring products such as stone, wood, vinyl, or leather. Customers can decide on interior materials by reviewing samples at the Sorocaba interior shop and also evaluate various paint schemes.

With Embraer maintenance and interior services both available at the Sorocaba shop, customers can have everything done during one trip, according to Everton Vicente de Lima, general manager of Embraer’s Brazil service center. This includes line maintenance, inspections, and custom interior refurbishment.

The Sorocaba service center is certified to work on aircraft from Brazil, the U.S., Europe, Chile, and Argentina. Embraer has invested about $25 million at Sorocaba, which includes $5 million for equipment and tools.


Source: AIN Online (08/14/18)


Improvements Targeted for Brazil GA Airports

 General aviation (GA) airports in São Paulo state should see improvements, according to Fábio Calloni, superintendent of São Paulo state aviation authority DAESP. The authority manages 20 GA airports, including Sorocaba.

While several new business aviation airports have started with great promise and stalled or disappeared, Sorocaba had quietly but steadily improved and is now home to Embraer, Dassault, Gulfstream, and Pratt & Whitney Canada service centers, as well as FBO World Wide Aviation. Sorocaba’s latest improvement, a control tower, has completed construction, but as Calloni said, “It needs to be installed and operating. We’ve put out a bid to equip the tower and we’ve picked a vendor, but we still have to wait for other bidders to appeal. It has to be approved by [air traffic control body] DECEA, and then we have to hire an operating company or hire operators.” He expects the process to be concluded next year.

Instrument flight rules (IFR) operation is another project for Sorocaba. “With the tower and instrument operation, we will move toward more consistent operations at Sorocaba. These are parallel processes,” Calloni said. Internationalization of the airport, he added, “went to [national civil aviation council] CONAER the week before last. It’s a DAESP project, the first project in the country specifically to internationalize a business aviation airport.” DAESP already has achieved internationalization of the airport at São Carlos, home to LATAM’s main airliner maintenance facility. “Next is enabling customs clearance at the airport, so that any aircraft in the world can come to São Carlos for maintenance. It’s expected for this year. Sorocaba is next.”

Internationalization, Calloni said, “is a rigorous process. CONAER includes representatives of the federal police [immigration], tax authorities [customs], Anvisa [health],“ as well as agricultural quarantine. “All four are in CONAER, and the demands of each must be met for approval. It’s a long process.” The last step, once CONAER has approved, is for DECEA to work out international procedures with its foreign counterparts.


Source: AIN Online (08/14/18)


LABACE Organizers Upbeat on Show, Bizav in Brazil

LABACE organizers offered guarded optimism for business aviation in Brazil as they gave a preview of Latin America's largest business aviation fair, opening Tuesday at Congonhas Airport in São Paulo.

“We hit the low point in 2016, and it's not good now, but it's improving,” said Leonardo Fiuza, chairman of LABACE organizer ABAG (the Brazilian association for general aviation), emphasizing recovery of both the fleet and operations. But Fiuza added, “business aviation reflects business,” and the recovery is still fragile: at the start of 2018, economic growth of 4 percent was expected, but that dropped to 1.5 percent after a national truckers' strike in May. Upcoming presidential elections are also a big unknown, he said.

Even so, attendance is expected to increase at LABACE 2018, as Brazil remains the world's second largest general aviation market. This year's event is expected to host 47 aircraft, about the same as last year, with Embraer bringing its entire lineup and Cirrus bringing the Vision Jet for its first public showing in Brazil. Avic Harbin is not bringing an airplane, but will have a booth to highlight its Y12E and Y12F, with certification still pending in Brazil.

ABAG CEO Flavio Pires explained that despite the physical shift in the space used at Congonhas Airport, the area for aircraft and exhibitors remains the same. Exhibitors once again will occupy the historic hangar, with the static display area shifted away from the avenue. “But the display will still be cozy,” Pires promised. The auditorium is now located beside the exhibits and static display, and will feature a lineup of speakers “in the style of NBAA and in line with the goals in ABAG's charter,” he added. While the static display and exhibition hangar will be open from 12 p.m. to 9 p.m. (8 p.m. on the last day), the auditorium program will start at 10 a.m. On Wednesday and Thursday morning one stage will be dedicated to the medevac market that is emerging in Brazil.

Piracy in aviation will be a theme of the first day, encompassing not only gray-market charters but also uncertified repair facilities, parts, and importation. Brazil's top aviation official, Secretary of Civil Aviation Dario Lopes, will discuss long-term goals for the country's general aviation. Embraer founder Ozires Silva will be the keynote speaker at the opening session on Tuesday morning.

The aircraft start rolling into the static display at 2 p.m. today.

Source: AIN Online (08/10/18)


Join Us at LABACE 2018



Visit World Fuel Services at LABACE 2018 in So Paulo, Brazil

Experience how your operation can benefit from our comprehensive solutions. Whether you need help achieving your operational performance goals, or are looking for reliable fuel supply and pricing around the globe, we’re able to deliver the customized solutions you need.

Visit us in booth #2006, August 14-16, and discover why we are the network to partner with for success in your world.

Don't miss your opportunity to enter to win an iPad by signing up for a myWorld demo. Plus, be sure to visit with World-Way Aviation and other members of the Air Elite Network co-exhibiting in our booth.


Land, Taxi, Park, Then Rate FBO While You Wait

 Don’t wait—AIN’s FBO survey is now open for year-round feedback.

It takes only a minute, and you can do it while waiting for passengers, on the shuttle bus to/from the hotel or any other time that is convenient for you. Log on to to rate your experiences at the FBOs you visit.


Air Elite Diamond Service locations recognized in the 2018 AIN FBO Survey



FAA Issues Notice Re: RUUDY 6 Pilot Deviations

This morning the FAA issued the following notice regarding Teterboro Airport RUUDY 6 SID pilot deviations. Please share this information within your flight department and with others in the business aviation community.

"Teterboro Airport SID Deviations
Notice Number: NOTC7799

The Ruudy Six departure continues to incur both lateral, but in particular, vertical pilot deviations. Due to the proximity of Newark and other area airports it is imperative to follow the RNAV(RNP1) departure procedure to Performance Based Navigation (PBN) standards. Do not drift left off course to avoid noise monitors. Do not climb above 1500 until passing Wentz intersection. There is only 1000 feet of separation with overhead traffic at Wentz. When issued the clearance to "climb via the SID" all altitude restrictions must be complied with as depicted on the chart.

Attached are excerpts from the Aeronautical Information Manual and the Controllers handbook explaining the Climb Via procedure. An expanded explanation is in chapter 4 and 5 of the AIM.

Further information can be found on the Teterboro Users Group website and in KTEB Notice to Airmen (Letters to Airmen section)"

For the latest news and information regarding Teterboro Airport, visit our TUG website,


Source: Teterboro Users Group (06/05/18)


Aviation World Mourns Visionary Business Leader Serge Dassault

The aviation community was rocked by news of the passing of Serge Dassault, 93, on Monday, the day before the business aviation community gathered for EBACE 2018 in Geneva. Dassault is believed to have suffered heart failure while at his office in Paris.

Groupe Dassault, the company which he owned and led for many years following the death of his father—company founder Marcel Dassault—in 1986, issued the following statement: “It is with an infinite sadness that we learn of the death of Mr. Serge Dassault, chairman and CEO of Groupe Dassault, and the former chairman and CEO of Dassault Aviation. Dassault Aviation’s management, engineers, technicians, employees, and workers all send their deepest and most sincere condolences to Mrs. Dassault, her children, and grandchildren.”

EBAA chairman Juergen Wiese said in his introductory remarks at Tuesday’s EBACE opening general session: “Yesterday, the business aviation family lost one of its great leaders and figures. Serge Dassault was a giant and legend, an innovator and pioneer, in commerce and politics, in France and across Europe. Our hearts go out to the [Groupe] Dassault family and our hearts go out to the Dassault family that are here with us in Geneva this week. We dedicate EBACE 2018 to that legend, Serge Dassault.”



In 1914, then 22-year-old Marcel Dassault founded the company that would eventually come to dominate French aviation. At that time, he was still named Marcel Bloch, and his successful design of a wooden propeller for World War I pursuit aircraft kicked off one of the greatest success stories in aviation.

Serge was born Serge Bloch in Paris on April 4, 1925. He was one of two sons of Marcel (the other being Claude) and his wife, Madeleine (née Minckes). The Bloch family, being of Jewish heritage, was stripped of its property in WW2 during the Nazi occupation of France, with Marcel having refused to have anything to do with the German aviation industry. He was deported in 1944 to the Buchenwald concentration camp, then released in April 1945 when the camp was liberated. Marcel subsequently changed the family name to Dassault, derived from the word “assault” in French.

The young Serge focused on his education, joining the family business in 1951 after graduating from the Institut Superieur de l’Aeronautique et de l’Espace, having previously studied at the Lycée Janson de Sailly and gaining a first degree from the École Polytechnique in Paris. In the early 1960s he added an MBA from HEC Paris.

Despite distinguishing himself as a student, Serge’s father Marcel maintained control of the family business and, according to those who remember that time, had little confidence in the young Serge becoming his successor. He did, however, make him head of Dassault Electronique, so that after Marcel’s death in 1986, aged 94, Serge was well placed to become the new leader of Groupe Dassault as chief executive.

Serge was soon to prove his mettle as a businessman. Having seen his father Marcel successfully rebuff attempts by President Mitterrand to nationalize Dassault in the 1980s, Serge headed off attempts by President Jacques Chirac to restructure France’s aerospace industry in the mid-1990s, and this Dassault remained proudly independent.

He was instrumental in guiding the development of such iconic aircraft as the Falcon business jet lines and Rafale fighter, but also led his company to diversify into other areas, notably acquiring France’s leading newspaper publisher Le Groupe Figaro, in 2004. The company also owns the Paris-based auction house Artcurial and wine estates in Bordeaux–many an aviation executive and journalist has enjoyed Château Dassault’s wines on board the company barge, moored adjacent to its St. Cloud headquarters next to the Seine in Paris.

Serge was also active politically as a member of the UMP party, with is his son Olivier becoming a deputy in the French National Assembly. Serge himself was a former mayor of the city of Corbeil-Essonnes, a suburb of Paris some 23 miles southeast of St. Cloud, on the Seine. In 2004, Serge became a French senator, championing the position of entrepreneurs struggling against onerous tax and social regulations.

In 2014, Serge passed the reins of the family business to CEO Charles Edelstenne (Eric Trappier is the current CEO), but remained active in the business to the end.

At the time of his death, Serge Dassault was honorary chairman of Groupe Industriel Marcel Dassault, the family’s holding company, which also includes Dassault Systèmes, the leading supplier of the aircraft design and development software (Catia) that is used by the aerospace industry around the world; Sogitec; Lummen; Le Figaro; and SABCA.

Serge Dassault married Nicole (née Raffel) on July 5, 1950, and is survived by their four children—Laurent, Olivier, Thierry, and Marie-Helene—and several grandchildren. Laurent and Olivier have held executive positions in the family company.


Source: AIN Online (05/29/18)


World-Way Aviation receives recognition by AINs 2018 FBO Survey

We gladly received AIN’s 2018 FBO Survey recognition plate, following the results of this year survey, as World-Way Aviation achieved for the second year in a roll the Top Rated FBO position in Brazil followed by the TOP 20% of highest-rated FBOs in the Americas (By Overall Average).

World-Way Aviation congratulate and support Aviation International News (AIN) initiative to provide information for operators creating a transparent and interest free environment for customers to select their FBO of choice.

With this second achievement, we pledge to continue our efforts and commitment to raise the bar for FBO services in Brazil.




TUG Meeting Reminder - Wed, May 16, 2018 - SIDs, IAPs and Datalink: RUUDY 6, RNAV (GPS) Rwy 1, PBCS (A056)

SIDs, IAPs and Datalink: RUUDY 6, RNAV (GPS) Rwy 1, PBCS (A056)

We will hold our regularly scheduled TUG Meeting on Wed, May 16, 2017 at 9:30 am in the Port Authority Conference Room, 90 Moonachie Ave, Moonachie, NJ 07074. Coffee and breakfast breads will be served at 9:00 am, and a luncheon of sandwiches and soft drinks will follow the meeting.

Our agenda is as follows:

NY TRACON Support Manager Steve McClain will discuss the recently issued FAA Letter to Airmen regarding the RUUDY 6 SID.

FAA Eastern Service Center Flight Procedures Team NY & NJ Specialist Kevin Thompson will present feasibility results associated with the recent joint TUG/Boeing request to develop an RNAV (GPS) IAP to Runway 1.

PANYNJ Delay Reduction Program Manager Ralph Tamburro will discuss notional SID procedures designed to mitigate Teterboro departure delays.

NY ARTCC Acting Traffic Management Officer Martin Fournier and/or Traffic Management Specialist Bob Ocon will discuss PBCS requirements for Oceanic Airspace and LOA A056.

Renee Spann, PANYNJ KTEB Airport Manager and Scott Marsh, KTEB Manager Airport Operations and Security will provide an Airport Operations update.

Gary Palm, FAA KTEB ATCT Manager, and/or Ted Zimmerman, Operations Manager, will present Tower Topics, etc.

Please make every effort to attend and invite others from your organizations. All are welcome!

Our complimentary continental breakfast and luncheon will be catered by Prova Restaurant.

For the latest news and information regarding Teterboro Airport, visit our TUG website,


Source: Teterboro Users Group (05/07/18)



New Advisory Standardizes Non-Towered Airport Flight Operations for All Users

 As an added safety enhancement for the general aviation community, the NBAA Access Committee has worked with the other members of the FAA’s Aeronautical Charting Forum (ACF) to standardize traffic pattern altitudes and procedures at airports without operating control towers.

This effort has culminated with the new Advisory Circular (AC) 90-66B, Non-Towered Airport Flight Operations, and replaces two advisories: one from 1993 that addressed traffic patterns, and another from 1990 that provided communication guidance. “No matter what a pilot flies – turbine, piston, parachute, glider, ultralight, lighter-than-air or unmanned aircraft system – they should read this AC, because it clearly presents the standards for operating at a non-towered airport,” said Richard Boll, a member of the NBAA Access Committee who participated in the ACF effort. “Not only does it guide the operation of a pilot’s particular aircraft, it gives the expectation of how pilots of other aircraft using the non-towered airport will operate.”

Standardizing the traffic pattern altitude was a primary focus, said Boll. Noting the age of the previous guidance, he said the old standard was 800 to 1,000 feet above ground level (AGL). To eliminate that 200 feet of confusion, the ACF set the standard at 1,000 feet AGL, with left-hand turns, unless terrain or obstacles mandate otherwise. Large and turbine-powered airplanes should enter the traffic pattern at an altitude of 1,500 feet AGL, or 500 feet above the established pattern altitude. A recent change to the Aeronautical Information Manual introduced this standard, and the AC expands on it.

Entering the non-tower traffic pattern and self-announcing a flight’s position and the pilot’s intentions received equal detail and attention. It makes clear that airplanes terminating an instrument procedure with a straight-in approach do not have the right away over VFR traffic in the pattern, said Boll. And when circling to land, left-hand turns are standard, unless otherwise documented.

Ultimately, said Boll, the committee’s goal was to improve safety for all by standardizing operational practices and getting everyone who uses non-towered airports on the same 18 pages of the new advisory circular. “Everyone seems to focus on towered airport operations, but most of America’s more than 5,000 public-use airports do not have a tower, so safety depends on the pilots flying into them,” Boll said.

View the advisory. (PDF)


Source: Aviation Pros (04/12/18)



AIN FBO Survey 2018 Top rated FBO in Brazil!

World-Way Aviation is pleased to announce the results of 2018 AIN FBO Survey as WWA achieved for the second time in a roll the Top Rated FBO position in Brazil followed by the TOP 20% of highest-rated FBOs in the Americas (By Overall Average).

We thank all World-Way Aviation team, customers, partners, investors and friends for their continuous support throughout 2017.
As World-Way Aviation started operations in 2016, we are thrilled by the market recognition that led us to the top rated performance in the surveys conducted in 2017 and 2018.

With this second achievement , we pledge to continue our efforts and commitment to raise the bar for FBO services in Brazil.
To know more about AIN FBO Survey results, click here

Source: AIN Online (04/02/18) 




Jeppesen Enhances KTEB Procedural Charts Effective 06 APR 18

As you may be aware, Jeppesen has been rolling out charting enhancements to heighten awareness of important procedural details and to improve chart clarity. These enhancements include the use of red color for airspeed restrictions and blue color for altitude constraints.

Teterboro was scheduled for publication of these updated charts at some point in the future. However, given the criticality of correct procedure execution in our complex airspace, TUG reached out to Jeppesen to request that they expedite publication of Teterboro's enhanced charts.

In particular, TUG collaborated with Jeppesen to refine the depiction of the RUUDY 6 SID, and we're delighted to report that Jeppesen has published these charts in the 06 APR 18 cycle.

We're tremendously grateful to Jeppesen Tier 2 Technical Support Specialist Adam Goldberg and Advanced Key Account Executive Brandon Gullet for their receptivity to our request, and for their extremely fast and favorable response.

We hope that you find these charting enhancements helpful in your daily operations.

For the latest news and information regarding Teterboro Airport, visit our TUG website,


Source: Teterboro Users Group (04/04/18)


J.A. Air Center Joins the Air Elite Network

World Fuel Services (WFS) announced April 2, that J.A. Air Center in Sugar Grove, Illinois has joined the Air Elite Network.

J.A. Air Center is based at Aurora Municipal Airport (KARR), approximately 45 miles west of Chicago’s city center. Located just outside O’Hare International Airport’s airspace, J.A. Air Center offers direct access to the tollway as well as first-class service and unmatched convenience for operators and passengers. The independently owned FBO has been Voted No. 1 FBO in the Chicago Metro region in the AIN Americas survey multiple times and ranked in the top 5 percent of FBOs in the Americas.

“We are excited to partner with World Fuel Services and to be selected as a member of the Air Elite Network. We look forward to taking our customer service to an even higher level with the Ritz-Carlton training and to leveraging the many benefits that are provided with network membership,” said Randy Fank, J.A. Air Center’s FBO operations manager. “We’re proud to be the network’s first Chicagoland FBO. Our facility has direct access to the tollway, with only one stop light between us and downtown Chicago. ‘Closer isn’t quicker’ has been our motto since moving to the Aurora Airport in 2008. This unique location offers operators the most convenient access to the city when compared to DuPage or Midway airports.”

J.A. Air Center boasts an 11,000 square foot terminal facility, 100,000 square feet of heated hangar space (capable of housing a G650), and a 20,000 square foot arrival canopy to protect customers from the Chicago elements. Crew amenities include a workout room with showers, snooze rooms, courtesy cars, and a pilot’s lounge including a pool table. Courtesy of their partnership with the exclusive Rich Harvest Farms private golf and country club located nearby, the lobby hosts a rotating display of vintage cars provided by the country club, making every visit to J.A. Air Center a unique and memorable one.

Since opening its doors as an avionics shop in 1965, J.A. Air Center has evolved into one of the largest independent FBOs in the country. A one-stop shop for aviation needs, they offer avionics, maintenance, brokerage, interiors, detailing, parts, flight training, and charter solutions.

“We are pleased to welcome J.A. Air Center to the Air Elite Network as our first Chicago area FBO,” said Steve Drzymalla, SVP, Business Aviation Bulk Fuel at World Fuel Services. “The team at J.A. Air Center has built an exemplary reputation through their efforts, and the industry consistently recognizes this in the results of the AIN annual survey. We are proud to partner with this first-class FBO.”


Source: Aviation Pros (04/02/18)


***CANCELLED*** TUG Meeting Wed., March 21, 2018

Winter Storm Toby Forces Meeting Cancellation

Dear Members,

Due to the snowstorm that's forecast to impact the NYC area, the TUG meeting scheduled for Wednesday, March 21, has been CANCELLED.

The meeting will be rescheduled for a later date. Stay tuned for further information, and remain safe during the storm.

For the latest news and information regarding Teterboro Airport, visit our TUG website,


Source: Teterboro Users Group (03/20/18)


TUG Meeting Reminder - Wed, Mar 21, 2018 - RUUDY 6, RNAV (GPS) Rwy 1, PBCS (A056)

RUUDY 6, RNAV (GPS) Rwy 1, PBCS (A056)

We will hold our regularly scheduled TUG Meeting on Wed, Mar 21, 2017 at 9:30 am in the Port Authority Conference Room, 90 Moonachie Ave, Moonachie, NJ 07074. Coffee and breakfast breads will be served at 9:00 am, and a luncheon of sandwiches and soft drinks will follow the meeting.

Our agenda is as follows:

NY TRACON Support Manager Steve McClain will discuss the recently issued FAA Letter to Airmen regarding the RUUDY 6 SID.

FAA Eastern Service Center Flight Procedures Team NY & NJ Specialist Kevin Thompson will present feasibility results associated with the recent joint TUG/Boeing request to develop an RNAV (GPS) IAP to Runway 1.

PANYNJ Delay Reduction Program Manager Ralph Tamburro will discuss notional SID procedures designed to mitigate Teterboro departure delays.

NY ARTCC Acting Traffic Management Officer Martin Fournier and Operations Support Manager Wolfgang Lerch will discuss PBCS requirements for Oceanic Airspace and LOA A056.

Renee Spann, PANYNJ KTEB Airport Manager and Scott Marsh, KTEB Manager Airport Operations and Security will provide an Airport Operations update.

Gary Palm, FAA KTEB ATCT Manager, and Ted Zimmerman, Operations Manager, will present Tower Topics, etc.

Please make every effort to attend and invite others from your organizations. All are welcome!

Our complimentary continental breakfast and luncheon will be catered by Prova Restaurant.

For the latest news and information regarding Teterboro Airport, visit our TUG website,


Source: Teterboro Users Group (03/19/18)


TUG Meeting Wed, Mar 21, 2018 - RUUDY 6, RNAV (GPS) Rwy 1, PBCS (A056)

RUUDY 6, RNAV (GPS) Rwy 1, PBCS (A056)

We will hold our first TUG Meeting of the year on Wed, Mar 21, 2017 at 9:30 am in the Port Authority Conference Room, 90 Moonachie Ave, Moonachie, NJ 07074. Coffee and breakfast breads will be served at 9:00 am, and a luncheon of sandwiches and soft drinks will follow the meeting.

Our agenda is as follows:

NY TRACON Support Manager Steve McClain will discuss the recently issued FAA Letter to Airmen regarding the RUUDY 6 SID.

FAA Eastern Service Center Flight Procedures Team NY & NJ Specialist Kevin Thompson will present feasibility results associated with the recent joint TUG/Boeing request to develop an RNAV (GPS) IAP to Runway 1.

PANYNJ Delay Reduction Program Manager Ralph Tamburro will discuss notional SID procedures designed to mitigate Teterboro departure delays.

NY ARTCC Acting Traffic Management Officer Martin Fournier and Operations Support Manager Wolfgang Lerch will discuss PBCS requirements for Oceanic Airspace and LOA A056.

Renee Spann, PANYNJ KTEB Airport Manager and Scott Marsh, KTEB Manager Airport Operations and Security will provide an Airport Operations update.

Gary Palm, FAA KTEB ATCT Manager, and Ted Zimmerman, Operations Manager, will present Tower Topics, etc.

Please make every effort to attend and invite others from your organizations. All are welcome!

Our complimentary continental breakfast and luncheon will be catered by Prova Restaurant.

For the latest news and information regarding Teterboro Airport, visit our TUG website,


Source: Teterboro Users Group (03/09/18)


Go Rentals Opens Two New Locations in Northern California

Go Rentals will be opening two new locations in Monterey. The new FBOs are both located at the Monterey Regional Airport:

• Monterey Jet Center
• Del Monte Aviation

“Not only will we have operations canvassing the entire Monterey Regional Airport for our valued guests, but they can now easily access the Central Coast and Bay Area without having to deal with delays and traffic that are common in those areas. Guests can expect our trademarked and dedicated “CarciergeTM” service that is exclusive to our business model,” states Kaye Gitibin, CEO of Go Rentals.

“These are important locations for Go Rentals’ growth and a great honor to work with two of the finest and best-run FBOs in the country. This is a true destination, and one that Go Rentals guests have been asking for. Golf, luxury events like Concours d'Elegance, and any of the fine resorts like Pebble Beach or Spanish Bay are huge draws for guests,” continued Gitibin.

Suzanne Johnson, customer service manager at Del Monte Aviation says, “Our customers deserve the best and expect a high-end experience which is in-line with our brand promise. Go Rentals delivers that plus an unmatched selection of top-of-the-line vehicles. This is a very exciting addition to our service package.”

And that feeling is mutually expressed by Customer Service Manager Kawai Lopez at Monterey Jet Center. “Partnering with a company that truly understands people – from personal touches to wow moments – is exactly what Go Rentals and Monterey Jet Center is about.” She adds, “We’re not your ordinary FBO and we expect extraordinary service from our partners. Go Rentals fits perfectly into the philosophy.”


Source: Aviation Pros (03/01/18)


Air Elite Network Welcomes Two New Members

 World Fuel Services has added two locations to its Air Elite Network thus far in 2018. XLR Executive Jet Centre in Birmingham, UK, and Silverhawk Aviation in Lincoln, Nebraska bring the fuel provider’s sponsored network of FBOs to 78 locations since it was formed six years ago from the remnants of the former Exxon Avitat network.

“These two new locations expand the options for operators that desire the regional flair and distinctive service offered by independent FBOs,” noted Steve Drzymalla, World’s senior v-p of business aviation bulk fuel. “The demand for Air Elite’s unique, high-value offer continues to grow in the U.S. and worldwide.”

Located at Birmingham Airport near England’s second-largest city, XLR features a modern, glass-sheathed 44,000-sq-ft terminal with direct tarmac access that offers comprehensive amenities, including VIP and passenger lounges accommodating up to 60 passengers, dedicated crew facilities, flight-planning rooms, in-facility security screening, visitor or residential crew offices, prayer room, conference and training room, and a 27,000-sq-ft heated hangar.

Silverhawk, one of two service providers at Nebraska’s Lincoln Airport, specializes in quick turns and offers Part 145 maintenance and Part 135 aircraft charter. A major renovation to its lobby is under way, which will allow it to offer new amenities. Construction has also begun on a new $2.5 million, 28,300-sq-ft hangar, capable of sheltering aircraft up to a Challenger 604. When completed this summer, it will bring the location to more than 50,000 sq ft of hangar space.

Last year, the Air Elite network added 17 locations in Asia, Australia, Canada, Europe, a?nd the U.S. Each location must meet certain airport, facility, and service quality standards to qualify for membership.

Over the past year, World Fuel also welcomed more than 50 locations to its worldwide fuel-distribution network, which comprises more than 550 FBOs. The Miami-based company expanded its European on-the-ground operations in 2017, with an additional 80 locations, and is now operating at more than 100 airports worldwide.


Source: AIN Online (02/08/18)


Torqued: 'Hangar Rash' Can Mask a Serious Problem

We’ve probably all used the term “hangar rash” at one time or another to describe so-called “minor incidents” of damage. Usually the term refers to damage from moving aircraft in the hangar, but it can also refer to other incidents on the ground that cause minor damage. I have used that term myself without giving it a second thought. Until now. But as I look at several ground incidents that have happened lately with some fixed based operators, I’m beginning to think that term may be part of the problem. Referring to these events as hangar rash tends to minimize an expensive and potentially safety-critical problem.

One of the incidents that got me thinking about these words looked like fairly minor damage on the outside of one particular corporate jet. But it had significant consequences because of the location of the damage through the pressure vessel. The repair required approved engineering data and an FAA 337 major repair form, which becomes part of the aircraft’s permanent maintenance records. It can have a significant impact on the resale value of the aircraft. So even though the damage looked “minor” and the aircraft could be made airworthy readily and relatively inexpensively, the location of the damage through the pressure vessel and subsequent patch could significantly lower the value of the airplane to potential buyers. A minor incident with not-so-minor consequences can hardly be considered an innocuous sounding “rash.”

In the past, I have raised concerns that seemingly minor damage to composite surfaces can mask more significant issues. This is a particular concern when mechanics who have not received the specialized training necessary to evaluate composite damage are involved in assessing surface damage. Once the exclusive province of airliners, composites are now used throughout aviation, from airliners to corporate jets to single-engine general aviation aircraft. However, the specialized training of mechanics to evaluate damage—particularly the significance of seemingly minor surface damage—has not kept pace. This is a particular issue for corporate and other general aviation aircraft owners and operators. So many mechanics working these aircraft have little to no training on composites. What looks like a slight scrape on the surface of a composite can hide significant structural damage underneath. My concern is that calling damage on a composite surface “hangar rash” could result in a significant structural problem being overlooked.



My other concern with the use of the term “hangar rash” is that it can mask the significance of the events that led to the damage. Oftentimes, people mistakenly equate the severity of damage with the carelessness or recklessness of the conduct that led to it. In other words, if an incident results in minor damage, the erroneous conclusion is that the events that caused it were minor, and little or no effort is put into examining what happened and why. But that can be a very dangerous conclusion. Every accident investigator has seen fatal accidents that were triggered by minor lapses; and minor incidents that were caused by incredibly reckless actions. The most obvious example is a drunk pilot. Not every drunk pilot will crash, although flying under the influence of drugs or alcohol is among the most reckless acts one can imagine by a pilot. In other words, the severity of the outcome is not necessarily a good basis for judging the degree of negligence that was involved in an incident or accident.

In my opinion, every incident of ground damage should be investigated to determine the root cause, so that in the future, more serious outcomes can be prevented. And programs that can protect employees from FAA enforcement action and company discipline for careless conduct should be put in place. Such programs encourage ramp personnel, who frequently don’t report incidents for fear of losing their jobs, to report ground damage.

When “hangar rash” happens, it’s usually the result of some breakdown in proper procedures, often—in my experience—rushing to get a job done. This is especially true of the number one reason—in my experience—for hangar rash: an aircraft towed without wing walkers. There are many reasons why airport personnel may decide to move an aircraft without wing walkers. Maybe they misjudge the distance they have to navigate the aircraft; or they are pressured to move the aircraft and no personnel are immediately available.

Ground damage is certainly a major economic problem for aviation users generally, whether airliners, corporate operators, or weekend fliers. According to the Flight Safety Foundation, using data developed by the International Air Transport Association (IATA) a number of years ago, “ramp accidents cost major airlines worldwide at least US$10 billion a year…These accidents affect airport operations, result in personnel injuries, and damage aircraft, facilities and ground-support equipment.” A more recent interpretation of IATA data has put the worldwide cost to airliners at $12 billion. And this data covers only major airlines. The costs to smaller airliners and general aviation isn’t even included.

It’s probably time to do away with the term “hangar rash” and treat all ground damage incidents as indicators of safety problems whose root causes need to be determined and addressed.


Source: AIN Online (02/05/2018)


FAA: U.S. ADS-B Mandate Applies to Foreign Operators

The Jan. 1, 2020 effective date requiring ADS-B Out for operating in certain U.S. airspace applies to foreign-registered aircraft as well as N-numbered aircraft, the FAA stressed in its latest edition of FAA SatNav News. In addition, the agency said, ADS-B Out equipment on non-U.S.-registered aircraft must comply with the same performance requirements laid out for N-numbered aircraft in FAR 91.225 and 91.227.

The publication also contained other ADS-B reminders and clarifications. For example, operators are required to have ADS-B transmitting at all times, including while on the surface of the airport. “By regularly broadcasting position, velocity, and identification information to ATC and other aircraft, situational awareness is improved on the ground and in the air.” Also, GPS receivers used as an ADS-B position source must be compatible—have “approved pairing”—with the installed ADS-B transmitter.

Portable ADS-B Out units are not authorized for several reasons, but mainly because they would not meet the applicable TSO C166b or C154c for installed equipment that is required on aircraft with a standard airworthiness certificate.

Since virtually all business aircraft will fly in Class A airspace, those operators will need a 1090-MHz extended squitter (ES) transmitter. They will also need a 1090ES ADS-B Out transmitter for operations outside U.S. airspace where ADS-B is required.

Source: AIN Online (01/25/2018)


FBOs Are Lifeblood of Business Aviation

Without FBOs, airports would be just fields of runways and ramps devoid of the creature comforts and necessities that business aviation passengers and crew need to accomplish their missions. FBOs are a critically important part of the aviation landscape—the welcome transition between ground and sky.

Throughout the world, the level of service and the quality of amenities and facilities at FBOs varies considerably, and AIN’s annual FBO Survey exists to help stimulate improvements by FBOs to help business aviation thrive and prosper.

Countries that understand the need for FBOs do little to hinder their development. For example, in the U.S., FBOs belong to the sole segment of aviation—ground handling—that is not regulated by the FAA, and thus FBOs are able to serve a huge variety of customers with facilities that are uniquely adapted to each airport.

At busy general aviation airports—Teterboro and Westchester County near New York City or Van Nuys in Southern California are good examples—multiple FBOs are needed to provide all the necessary services. At smaller airfields, a single FBO is all that is needed, in most cases.

And the level of services varies. Some airports attract high-end, large-cabin business jets and clientele with an expectation of stellar service levels. Other airports are more workaday, catering to business aviation traffic that values utility over luxury, and that’s fine, too. Business aviation is, if anything, flexibly able to meet the needs of a wide variety of clients, and the FBO industry reflects this.

AIN launched the FBO Survey in 1981, with the goal of helping the FBO business elevate its game, and also to give readers an opportunity to rate FBOs in a survey that is consistent and transparently conducted. The survey is unique in that it limits participants to just one survey response per FBO, as opposed to others that allow multiple votes by the same respondent.

The AIN survey asks readers to rate the FBOs that they frequent according to five primary categories: line service; passenger amenities; pilot amenities; facilities; and customer service representatives.

AIN invites you to rate the FBOs that you have used during the past year. The survey is live all year long, and you can add your information at any time and even come back to add new responses. But the deadline to vote in the 2018 survey, which will be published in April, is February 9. The more responses the FBO survey gets, the better the resulting information. And it also allows you to express your opinion about your favorite FBOs, or even your least-pleasant experiences during your travels.

FBOs depend on the AIN survey to deliver feedback that helps them improve their service. And we at AINappreciate your help in making our FBO survey a tremendous resource for business aviation.

Source: AIN Online (01/18/18)


TUG Meeting Reminder - Wed, Jan 17, 2018 - Winter Operations

Winter Operations


We will hold our first TUG Meeting of the year on Wed, Jan 17, 2017 at 9:30 am in the Port Authority Conference Room, 90 Moonachie Ave, Moonachie, NJ 07074. Coffee and breakfast breads will be served at 9:00 am, and a luncheon of sandwiches and soft drinks will follow the meeting.

Our agenda is as follows:

• Recognition of Dean Saucier, retiring NBAA Northeast Regional Representive, for his 17 years of effective leadership in defending the rights of the business aviation community, and introduction of his talented successor Brittany Davies.

Huntley Lawrence, PANYNJ Director of Aviation, will provide his perspective on Teterboro Airport operations, past, present and future.

Walter Randa, Leading Edge Deicing Specialists President, will address the latest developments in De/Anti-Icing procedures and technologies, and provide guidance with respect to winter operations.

Renee Spann, PANYNJ KTEB Airport Manager and Scott Marsh, KTEB Manager Airport Operations and Security will provide an Airport Operations update, including 2018 AOA lighting circuit replacement and project to replace taxiway "B" with high-speed "V".

Gary Palm, FAA KTEB ATCT Manager, and Ted Zimmerman, Operations Manager, will present Tower Topics, etc.

Please make every effort to attend and invite others from your organizations. All are welcome!

Our complimentary continental breakfast and luncheon will be catered by Berry Creek Cafe.

For the latest news and information regarding Teterboro Airport, visit our TUG website,

Source: Teterboro Users Group (01/15/18)



ATC Recommendation Re: Flight Plans From KTEB

ATC recommends that operators filing flight plans for flights departing KTEB refrain from filing a SID, as doing so can create unnecessary confusion.

For example, instead of filing “KTEB RUUDY6 RUUDY PARKE …”, instead file “KTEB PARKE …”

ATC will assign a SID based upon the departure flow, and include this assignment in the clearance. Should a change in departure flow occur after receipt of the clearance, ATC will amend the clearance accordingly.

Thanks for your attention.
For the latest news and information regarding Teterboro Airport, visit our TUG website,

Source: Teterboro Users Group (01/08/18)


World Fuel Expands French Network

World Fuel Services (WFS) has been selected as the sole aviation fuels provider at Paris-area Aeroport Reims en Champagne (LFQA). The contract, the fuel company’s second with operator Edeis Group, follows an earlier announced deal at Nimes Airport and will expand its footprint in France.

“Our new relationship with LFQA is the result of a competitive tender with the airport looking for a fuel supplier that is reliable and flexible, first and foremost,” said Mark Amor, vice president of the Miami-based company. “We can support LFQA’s diverse customer base while at the same time helping them to achieve their commercial targets.”

As a result of its purchase of ExxonMobil’s general aviation business earlier this year, WFS expanded its fueling network in France to include Paris Le Bourget, Nice and Bordeaux.

“Recent traffic figures show that the French business aviation market is experiencing a period of strong growth, making this an exciting time for us be in the market,” noted Amor. “We are committed to supporting the aviation industry in France as a partner able to meet modern aviation business challenges.”

Source: AIN Online (12/18/17)


Happy Holidays!


World Fuel Services Honored by Asia Business Aviation Association

World Fuel Services (WFS) announced Nov. 27, that their Asia-Pacific Business & General Aviation Team was honored by the Asia Business Aviation Association (AsBAA) with their Best Operational Support award. The award was presented at the 2017 AsBAA Icons of Aviation (IoA) awards dinner in Hong Kong on Nov. 10.

The IoA Awards recognize achievement in the business and general aviation industry across 12 categories. Award winners are chosen by AsBAA members.

“We’re honored to receive this wonderful accolade from AsBAA and their members,” said Michael Szczechowski, senior vice president, business aviation sales for WFS. “We work 24/7 to exceed our customers’ expectations with the services we provide them. This award is a product of the excellent teamwork and dedication our people demonstrate every day.”

WFS supports business and general aviation customers in the Asia-Pacific region with comprehensive airport, FBO, and flight operation solutions from regional offices in Singapore, Shanghai, Mumbai, and Melbourne.

The 2017 IoA awards dinner was held at the Intercontinental Hotel, Tsim Sha Tsui in Hong Kong and was attended by 330 VIPs and guests from the business aviation industry. The event also served as a charity gala, raising more than $20,000 USD for AsBAA’s charity of choice, Orbis, the Flying Eye Hospital.

Source: Aviation Pros (11/27/17)


Land, Taxi, Park, Then Rate FBO While You Wait

Don’t wait—AIN’s FBO survey is now open for year-round feedback. It takes only a minute, and you can do it while waiting for passengers, on the shuttle bus to/from the hotel or any other time that is convenient for you. Log on to to rate your experiences at the FBOs you visit.


World-Way Aviation receives recognition by Gulfstream

We gladly received Gulfstream handling and Servicing training by FlightSafety recognition plate, as 100% of World-Way Aviation line service team completed the training for Gulfstream G150, G200, G280, G450, G550 and G650.

By Gulfstream statistics, World-Way Aviation is the first FBO in Brazil and one of only eight worldwide FBOs to receive this mid-cabin qualification and one of only 53 to receive the large cabin qualification.



Ground Handling and Servicing Training Update — The following Fixed-Base Operator (FBO) has successfully reached 100% line technician completion of the Mid-Cabin and Large-Cabin Ground Handling and Servicing Training:

• World-Way Aviation, Sorocaba Executive Airport (SDCO), Sorocaba, Brazil

Gulfstream and FlightSafety International have partnered to help raise awareness for aircraft safety during servicing and improve dispatch reliability through online training for FBOs. Gulfstream is sponsoring the Ground Handling and Servicing eLearning courses (Mid-Cabin and Large-Cabin) created by FlightSafety at no cost for FBOs used by our customers.

Training subjects covered are Parking the Gulfstream Aircraft, Gulfstream Aircraft Tour, Fueling, Towing and Mooring, Water Servicing, Lavatory Servicing, Window Cleaning, and Snow and Ice Removal.

When an FBO location has 100% of their line technicians complete the training, the FBO will be recognized in a listing, The Gulfstream Journal, and receive a plaque for display by the FBO.

FBO personnel interested in the course should contact Kimberly Scott, scheduler, Gulfstream Total Technical Training at +1-912-965-5965 or email: Additional details and a complete listing of FBOs are available on by clicking Service > Ground Handling Training.




World Fuel Services & World-Way Aviation are pleased to invite you for 2017 NBAA Show

Join us at Booth C9412 – inside World Fuel Services booth:


NBAA-BACE 2017, in Las Vegas, NV.

For the 3rd time in a roll, World-Way Aviation is pleased to announce our presence at the world’s largest business aviation event.

Join us at Booth C9412 – inside World Fuel Services booth:


TUG Meeting Reminder, Wed, Sept 20: NBAA and FAA

NBAA Air Traffic Services, ATC Privatization, Approach Procedures for Noise Mitigation, and TFRs

We will hold our next TUG Meeting on Wed, September 20, 2017 at 9:30 am in the Port Authority Conference Room, 90 Moonachie Ave, Moonachie, NJ 07074. Coffee and breakfast breads will be served at 9:00 am, and a luncheon of sandwiches and soft drinks will follow the meeting.


Our agenda is as follows:

Dean Snell, NBAA Manager Air Traffic Services and Jim McClay ATS Project Manager will discuss NBAA Air Traffic Services and outline the various FAA ATC Traffic Management Tools available to the general public. These include the National Airspace System Status webpage, Current Reroutes and ATC Command Center Advisories.

Update on status of H.R. 2997 ATC Privatization Bill

Joey Medders, FAA Operations Support Group - North Team Manager and Operations Support Specialist David S. Johnson will introduce some notional procedure designs and exchange ideas to help alleviate community noise concerns regarding the Rwy 19 Final Apporach area over the Hackensack hospital.

Mike Porcello, FAA NY TRACON Traffic Management Officer and/or Christine West, Airspace and Procedures Specialist, will address air traffic ramifications and recommendations associated with the Bedminster, KMMU and KTEB VIP TFRs, and also provide an update regarding the implementation of the RUUDY 6 RNAV SID.

Renee Spann and Scott Marsh, PANYNJ, Teterboro Airport Manager and Manager of Operations, will provide an Airport Operations Update.

Gary Palm, FAA, KTEB ATCT Manager will present Tower Topics.

Please make every effort to attend and invite others from your organizations. All are welcome!

Our complimentary continental breakfast and luncheon will be catered by Berry Creek Cafe.

For the latest news and information regarding Teterboro Airport, visit our TUG website,

Source: Teterboro Users Group


TUG Meeting Agenda - Wed, Sep 20 - NBAA Air Traffic Services, ATC Privatization and FAA Noise Abatement

We will hold our next TUG Meeting on Wed, September 20, 2017 at 9:30 am in the Port Authority Conference Room, 90 Moonachie Ave, Moonachie, NJ 07074. Coffee and breakfast breads will be served at 9:00 am, and a luncheon of sandwiches and soft drinks will follow the meeting.

Our agenda is as follows:

Dean Snell, NBAA Manager Air Traffic Services and Jim McClay ATS Project Manager will discuss NBAA Air Traffic Services and outline the various FAA ATC Traffic Management Tools available to the general public. These include the National Airspace System Status webpage, Current Reroutes and ATC Command Center Advisories.

Update on status of H.R. 2997 ATC Privatization Bill

Joey Medders, FAA Operations Support Group - North Team Manager and Operations Support Specialist David S. Johnson will introduce some notional procedure designs and exchange ideas to help alleviate community noise concerns regarding the Rwy 19 Final Apporach area over the Hackensack hospital.

Renee Spann and Scott Marsh, PANYNJ, Teterboro Airport Manager and Manager of Operations, will provide an Airport Operations Update.

Gary Palm, FAA, KTEB ATCT Manager, and Larry Brady, Staff Specialist, will present Tower Topics.

Please make every effort to attend and invite others from your organizations. All are welcome!

Our complimentary continental breakfast and luncheon will be catered by Berry Creek Cafe.

For the latest news and information regarding Teterboro Airport, visit our TUG website,

Source: Teterboro Users Group


LABACE 2017 Opens on Tuesday

The Latin American Business Aviation Conference & Exhibition (LABACE) opens on Tuesday in São Paulo, Brazil, as the industry looks for signs of recovery in the region. Organized by 3H on behalf of Brazilian business aviation association ABAG, the three-day event will be staged again at Congonhas Airport in the south of the city, the main access point for business aviation.

Rogério Sautner of 3H told AIN that he expects 45 aircraft in this year’s static display “despite the [economic] crisis,” and some 130 exhibitors are booked. He anticipates more visitors than last year mainly because the economy is broadly expected to heat up in this year's second half.

The economic backdrop is of a weak currency and few new aircraft sales of late, and many aircraft owners have taken advantage of the strong U.S. dollar to sell their aircraft into the U.S. market. Helicopters have suffered in particular, despite São Paulo having the largest and most active helicopter fleet of any city in the world. The political situation has also been uncertain. However, many are optimistic for a recovery next year.

AIN will be publishing three on-site print issues of LABACE Convention News and two special editions of AINalerts from the show, as well as LABACE news as it happens on AINonline.

Source: AIN Online


What Happens to Your Aircraft When You Aren't Watching It?

At home base, aircraft owners may take some solace knowing they have done all they can to ensure the safety of their aircraft, either through safety management training at their own hangar, or by thorough vetting of the FBO where it is stored. But aircraft are meant to move and may spend only a portion of their existence at their home facility. And that adds a layer of due diligence for an operator looking to ensure that its asset is properly taken care of.

With the advent of programs such as the International Standard for Business Aviation Handling (IS-BAH), the International Business Aviation Council’s (IBAC) voluntary set of industry best practices, more aviation service providers are taking the concept of safety management seriously, in most cases because they believe it will help them reduce the threat of accident and injury, while others simply view it as a way of keeping pace with their competitors as a measure of their safety consciousness.

But the possibilities of what could happen to an aircraft when it isn’t being watched can certainly keep some flight department heads awake at night, and industry experts offer some basic advice on keeping your aircraft safe. Away from home base, the crew should inspect the aircraft at least once every 24 hours, according to John Sullivan, managing partner of industry security consultancy Welsh Sullivan Group, and all of the aircraft's security measures such as locks and alarms should be used. He noted that in foreign locations especially, it’s not unusual to discover that parts have been removed from the aircraft, to fix other aircraft. On departure days, crews should arrive especially early to conduct a thorough preflight examination, and they should check all lavatories, compartments and cavities for unauthorized people or objects. And Sullivan added, a flight crewmember must be present at all times when an aircraft is receiving service, such as fueling or catering. Additionally, the flight crew should require an accurate and accessible passenger manifest for every trip leg, and only company personnel and authorized guests should be allowed access to the aircraft. To prevent the introduction of possible foreign objects, passengers and flight crewmembers should maintain control of their luggage at all times, and luggage should be matched to specific passengers and crewmembers before being brought on board.

When taking the aircraft to a maintenance provider, operators should be extra vigilant, noted James Buchanan (CAM), director of flight operations administration with a major corporate flight department, particularly smaller operators that may use smaller MROs. “Some places set up a repair shop, they’ve got a Part 145 repair station license,” he explained. “They can work on your aircraft and do good quality work, but they may be sharing a hangar with other operators, or there may be some FBO tenants in there.” Just as some flight departments will audit FBOs before entrusting them with the care of their aircraft, Buchanan suggests doing the same for MROs, even testing them to ensure that they follow their own security practices.

He advises that clients clearly communicate their security expectations to the service provider as they ask specific questions, such as “who has access to the hangar and the ramp, and are aircraft left unlocked and unattended on the ramp?”

In the end, customers should believe the MRO is as invested in the safety of the asset as they are. “Ask the facility how it is going to keep your aircraft secure,” he said. “The worst answer they can give you is a blank stare when you ask, or say, 'We don’t worry about that.'”

Customers should also be proactive, with flight crews or the department maintenance director taking a precise inventory of all loose equipment or service items on board before the aircraft is delivered to the service location. After the work is completed, that list should be checked to make sure it tallies with what’s actually there.


When it comes to aircraft damaged on the ground, the costs to the industry may be immeasurable, as there is no centralized database for the reporting of accidents that do not involve human injury. Yet such incidents represent the largest source of hull claims and loss damage by a large margin, according to Pete Agur, chairman of the Georgia-based business aviation consultancy VanAllen Group. “In my private conversations with the senior executives of the five largest insurers, each has indicated that ground handling events are their greatest source of financial loss,” he told AIN.

Those conversations were part of Agur’s research on the topic for a presentation at last year’s Business Aviation Safety Symposium. “The ramps are getting busier, the parking gets tighter, and when somebody is taxiing, especially some of these bigger airplanes, that wingtip is a long way away and it's really hard to see,” he explained. “The rate at which aircraft get damaged far exceeds what anybody is talking about.” Indeed, one major industry insurer estimates that 5 percent of the private jets that it insures will experience a ground handling damage claim every year. On average, an accident involving a collision with a parked business jet (by a ground service vehicle or another moving aircraft) will cost $143,000, according to one underwriter.

Ground damage remains the topic no one in the industry seems eager to talk about. Aircraft owners understandably shy away from discussing value-decreasing damage to their aircraft, while service providers are reticent to talk about any incidents that happen on their property. While the insurers acknowledge the problem, there remains no comprehensive collection of data to define the scope of the situation.

Against that backdrop, the National Air Transportation Association (NATA) will debut the first annual Ground Handling Safety Symposium this fall. “Ground handling is an innately risk-based proposition,” said Michael France, the association’s managing director of safety and training. “Any time you move an aircraft you face risk of hitting something, of bumping into other things. When you’re storing aircraft in hangars, there’s risk there, and any time you’re servicing [them] there’s risk, so we’re continuing to help identify hazards and measure risk and help people come up with mitigation.” Therefore, the two-day program will be aimed not just at traditional aviation service providers but at anyone who engages in the movement of private aircraft. “One of the things we’ve noticed in the past two to three years is that firms outside FBOs are beginning to pay more attention to training and safety when it comes to the movement and servicing of aircraft,” France told AIN, adding that Part 135 operators and Part 91 flight departments are among those giving the subject closer scrutiny.

For this year’s program, scheduled for September 26 and 27 at the NTSB Training Center in Ashburn, Va., the theme will be Building a Better Safety Management System. “As far as I know, this will be the first event of its type that will bring together the safety folks from the general aviation ground handling industry in a two-day event that is going to focus solely on safety,” said France, acknowledging that accumulating hard numbers on the subject remains a challenge. “We recognize that we’re not going to come out of this symposium with a brand-new program that is going to solve all our data issues, but we can begin the conversation and begin to talk about it in general as an industry, and hopefully, over a period of months or a year or so, that will begin to lead toward finding a solution, and a way we can better use data.”

Source: AIN Online (08/07/17)


Bedminster TFR

As you may be aware, the FAA has issued a VIP TFR for Bedminster, NJ from Aug 4-20, inclusive. The 30 nm ring cuts directly across Teterboro Airport.

Throughout the ENTIRE Bedminster TFR period, departure gates to the West (NEWEL, ZIMMZ, PARKE, LANNA and BIGGY) will be unavailable, and you will be rerouted. The south gates (WHITE & DIXIE) and east gate (BREZY) should be unaffected, except perhaps due to volume associated with reroutes. Conversely, when arriving from the south, expect to be rerouted to the west and inbound via the LVZ4 arrival.

Furthermore, during the time frame surrounding Presidential movements between Bedminster and Morristown, a Morristown TFR will also be in effect, during which certain SIDS, STARs and IAPs may not be available depending upon the directional flow (north or south).

Please consider carrying additional fuel to account for these circumstances, as these reroutes will add considerable distance and time to your flights.

For the latest news and information regarding Teterboro Airport, visit our TUG website:

Source: Teterboro Users Group


Teterboro Reiterates Heavy Aircraft Permission Procedures

Teterboro Airport (TEB) is seeing a rise in requests regarding its 100,000-pound aircraft operating weight restriction, and airport officials reminded operators about the procedures for these queries at a users’ group meeting yesterday.

TEB executives said “99 percent” of requests are to operate an aircraft with an mtow of more than 100,000 pounds at a reduced weight below TEB’s limit. These are reviewed by airport operations—often within the hour, even on weekends—they said. The few requests for operations in excess of the limit undergo a different review process via the airport manager’s office. While TEB keeps a log of such activity, there are no blanket approvals; thus, applications must be filed for each planned flight.

When an aircraft that exceeds the limit diverts to TEB as its filed alternate, the airport asks that it be notified as soon as practicable post-flight. It is not necessary to get permission to file a flight plan with TEB as an alternate. Likewise, departing flights at nearby airports that must use TEB in a takeoff emergency aren’t expected to get permission in advance.

TEB now receives about 50 requests per year, up from about a dozen a few years ago, and most are filed for Gulfstream G650ERs and Embraer Lineage 1000s. A single application covers an arrival and the subsequent departure.

Source: AIN Online (07/20/17)


World-Way Aviation completes Global Towing Training by Bombardier

Following the certification of Gulfstream handling and Servicing training by FlightSafety, World-Way Aviation continues to chase OEM approved handling training.

World-Way Aviation successfully completed the Global Towing Training by Bombardier Aircraft Training.

“As most of the Brazilian fleet of Bombardier Global XRS, 5000 and 6000 models are based in the state of Sao Paulo, it was natural for us to pursue this training in order to enhance our line service staff knowledge complying with Bombardier approved recommendations”, says Augusto Nunes, World-Way Aviation operation supervisor

Approximately 27,000 ramp accidents and incidents occur annually worldwide, resulting in injuries and in considerable costs to the FBO and aircraft owner.

“World-Way Aviation commitment to enhance ground handling safety standards is our top priority, is in our DNA. Although the business aviation market in Brazil still neglect aviation ground handling best safety practices, we shall never cease to invest in this key subject", says Thiago You, General Manager.

About Bombardier Global Towing Training eLearning

The Global Towing training course demonstrates the recommended towing procedures for the Bombardier Global series of aircraft, using a tow tractor and a towbarless vehicle.

This course uses video, static graphics, and animations to demonstrate towing procedures and considerations.

The procedures presented are for training purposes only and have been extracted from the applicable Global Ground Handling and Servicing Information Manual, Section 02.


Upon completion of the course, the student will obtain the knowledge to perform towing operations using a tow tractor and a towbarless vehicle.

Lesson objectives: Towing using a tow tractor:
• Describe the safety precautions associated with towing operations
• Describe how to disconnect the nosewheel torque link
• State the hydraulic system no. 3 requirements for towing
• State the number of personnel required for towing operations
• Describe towing precautions and limitations
• Describe how to vent fuel from the vent system

Lesson objectives: Towing using a towbarless vehicle:
• Describe how to connect a towbarless vehicle to the nose landing gear strut
• Describe how to lift the aircraft using a towbarless vehicle

• Towing using a tow tractor
• Towing using a towbarless vehicle



World Fuel Opens Trip Support Office in Mexico

World Fuel Services officially opened its World Fuel/Colt trip support regional office in Toluca, Mexico, yesterday. The office can provide full-service flight planning and trip support to Mexican operators flying internationally and all operators flying into Mexico and the greater Latin America region.

The support team in Toluca has “regional expertise” and is able to provide regulatory and ground support in local languages, according to World Fuel. “Operators traveling to and from the region will benefit from the local, in-market expertise this office and its staff provides. With advance knowledge of regional events and regulations, operators can expect higher service levels on trips, faster problem resolution, and better turn-around times on requests,” said World Fuel Services senior vice president of global operations Joel Purdom.

With the addition of the Toluca office at the Asertec FBO facility, the company now has eight strategically located regional offices: Latin America (Brazil and Mexico); Europe, Middle East and Africa (Switzerland and South Africa); Asia Pacific (Singapore and Shanghai); and North America (Canada and the U.S.). The company’s regional trip support offices are also backed up by a 24/7 global operations team in Houston, Texas.

Source: AIN Online (07/13/17)


World-Way Aviation is the first FBO in Brazil to complete Gulfstream Handling and Servicing Training

World-Way Aviation with its continue commitment to enhance ground handling safety standards successfully completed Gulfstream handling and Servicing training by FlightSafety.

This certification will mitigate ground handling risks as well as comply with Gulfstream approved recommendations along with the best practices already established in World-Way Aviation daily operations.

“With this achievement, Gulfstream operators can rest assure that World-Way Aviation line service team are trained and highly familiar with Gulfstream recommendations ” says Augusto Nunes, World-Way Aviation operation supervisor.

Accordantly by Gulfstream Handling and Servicing Training by FlightSafey, ground handling and servicing is challenging given the time pressure and ramp congestion in today's Fixed Based Operations (FBO).

Approximately 27,000 ramp accidents and incidents occur annually worldwide, resulting in injuries and in considerable costs to the FBO and aircraft owner.

“There is no miracle to prevent ground handling accidents to happen if the FBO don’t invest in ground handling training and proper GSE equipment. At World-Way Aviation we combine top of the market OEM approved GSE with highly trained line service staff in in our state of art facilities, mitigating risks and at the same time stepping ahead in the Brazilian FBO market where informal and unprofessional aircraft handling procedures unfortunately is a chronic problem ” says Thiago You, General Manager.

About Gulfstream Handling and Servicing Training

Incorporating Gulfstream-approved practices for ground handling and servicing, this course will assist you in identifying situations that might create a risk to you or the aircraft and offers guidance as to how you can reduce those risks and possibly prevent a ramp incident or accident.

Gulfstream and FlightSafety have co-developed this online course to provide you with what you need to know to safely provide handling and servicing support to Gulfstream G350, G450, G500, G550 and G650 aircraft operators.

The course covers all aspects of handling and servicing, starting with the aircraft's arrival at an FBO through to its departure, and reviews the following topics:

• Parking the Gulfstream Aircraft: parking the aircraft, dimensions, danger zones, and parking brakes;
• Gulfstream Aircraft Tour: covering main door entrance operations, aircraft probes, nose landing gear, main landing gear, EVS camera, wings and engines, aft equipment area;
• Fueling: preparation, necessary equipment, cautions and warnings, bonding, refueling procedure, accessing the adapter, inserting the PIP pin, connecting the nozzle, G550 hi-level warning indicator, pre-check of sensing valves, fueling the aircraft, completing the procedure;
• Towing and Mooring: preparation, necessary equipment, removal of safety devices (G450/G550), removal of G650 TPMS, cautions and warnings, connecting the tow bar, personnel, clearance requirements, securing of the aircraft doors, installing covers;
• Water Servicing: external preparations, water service panel, servicing procedures;
• Lavatory Servicing: preparation, necessary equipment, lavatory service panel, cautions and warnings, water removal, rinsing the tank, completing the procedure;
• Window Cleaning: necessary equipment, window cleaning procedure;
• Snow and Ice Removal: preparation, necessary equipment, snow removal procedure, general deicing guidelines, Gulfstream deicing procedure.





World-Way Aviation receives recognition by AINs 2017 FBO Survey

We gladly received AIN’s 2017 FBO Survey recognition plate, following the results of this year survey, as World-Way Aviaton achieved the Top Rated FBO position in Brazil and the TOP 20% of highest-rated FBOs in the Americas.

World-Way Aviation congratulate and support Aviation International News (AIN) initiative to provide information for operators creating a transparent and interest free environment for customers to select their FBO of choice.

By this achievement, we thank all World-Way Aviation team, customers, partners, investors and friends for their continuous support and we will continue our efforts and commitment to raise the bar for FBO services in Brazil.




Brazils Benefits of Growth

Over the last few years, Brazil has had the unique distinction of hosting a series of important international events that have displayed to the world the country’s notorious spirit of hospitality and also its organizational capabilities.

In July 2013, the city of Rio de Janeiro hosted the World Youth Day with Pope Francis that was attended by more than three million people. In the following year Brazil hosted the World Cup, whereas in 2016 the country hosted the Olympic and Paralympic Games.

In preparation for these events, the country witnessed a significant overhaul of its aviation infrastructure, so let’s look at the effects experienced by Brazil following the infrastructure improvements put in place, the role of the aircraft ground handling industry and its immense potential for development.

Well Managed Events

“The main initiatives of our preparation for the World Cup and the Olympics Games were especially focused on adjusting the air network to/from the cities related to these events, and thus offering services in quantity, quality and price adequate for this specific demand. We have also worked hard in strengthening relationships, communication and joint work with the other players to be sure all the efforts would be coming together in time,” say officials at ABEAR, an association of Brazilian airlines.

“In general, as seen in other similar host countries, we have not experienced any general raise on the demand for air transport in Brazil during the events, so our infrastructure – after improvements in the main airports, for instance, São Paulo, Campinas and Brasilia, for the World Cup, and then Rio de Janeiro and Belo Horizonte, for the Olympic Games – was good enough to cope with the challenge,” they add.

“For the ground handling segment, the balance of operations during the Rio 2016 Olympic Games was extremely positive,” says Ricardo Miguel, president of ABESATA, the main association of ground handlers in Brazil. “Even with the difficulties inherent in an event of this magnitude, the ground handlers made all efforts for the success of the Olympic Games and then faced an even greater challenge for the Paralympic Games.

“A global event such as the Olympic Games shows how important it is to have good support from companies specializing in ground handling, since the number of non-scheduled flights (executive aviation, air taxi and charter) is very large to account for guests and tourists,” he continues. “From the point of view of ABESATA, the experience from the previous events – such as the World Cup, Confederation Cup and World Youth Day with the presence of Pope Francis – were very important for the success of the Olympic Games. The aviation segment was not only more prepared but also mature for working together – airlines, ground handlers, airport, event organizers, government and so on.”

According to Phil McGrane, chief commercial and business development director at dnata Brasil, the two major global sporting events experienced by Brazil within two years of each other were showcases as to the organization skills Brazil naturally possesses for events and its ability to pull them off with success and being recognized on the world stage.

The country’s airport infrastructure for the World Cup was easily able to handle the demand. As for Rio 2016, with the dramatic improvements Rio Galeão made to its infrastructure, the airport itself surpassed all expectations.

“In terms of the ground handling provided for both events, the number of combined handlers in Brazil was also well managed. There were no major bottlenecks and Brazil’s aviation infrastructure worked well as one joint force,” he says. “Although dnata was represented at both Rio and Sao Paulo before, since these events, we as dnata have invested heavily in both stations to satisfy our domestic and international client demands. This has been in technology, ground support equipment (GSE) and staff. We have a very modern GSE fleet and with that, brought our international standards of safety, quality and professionalism.

“These combined, and our ever-growing base of clients at both bases, are further testament to the long-term outlook dnata takes of the Brazilian market and, the opportunities that being at Brazil’s two largest airports generates. dnata has 25 other airports within its portfolio across Brazil handling between 15,000-18,000 flights per month and a team of well over 3,000 employees.”

The Brazilian government is in the process of granting concessions at more regional airports and these in turn all offer significant improvements to ways of doing business.

“The concessionaries, the airport authorities and government agencies recognize the importance of an ‘integrated airport’ approach. All airport service providers and stakeholders should be valued and their contributions sought and welcomed. Brazil then stands to gain from a much-improved aviation infrastructure,” says McGrane. “Being a gateway to South and Central America, the country must take a long-term view on its huge airport assets and the entities within those. It will continue to showcase Brazil for what it has and, its endless opportunities.”

Operational Challenges

Despite the opportunities ahead for the aircraft ground handling business, the country has been facing almost two years of shrinking demand due to a national economic downturn, so the pressures of rapid growth that Brazil had been experiencing up to the eve of the World Cup have been released, according to ABEAR officials.

The other operational challenges of aircraft ground handling companies in Brazil are not that different from the ones faced in other countries.

“We still need a large number of people working at our companies, as many things are manually done on the ground, here in Brazil we have a lot of airports far from big centres – more than one hundred airports are served by civil aviation operators, where ground handler support is needed by all airlines. At these remote airports we also have a large number of international airlines with one flight per day or two per week needing to hire a ground handler,” notes ABESATA’s Miguel.

McGrane of dnata Brasil points out that, for many years, airlines have been able to benefit from an array of handlers – all with different, and at times, complex pricing strategies.

“Many of them were below market price and this has resulted in the quality and consistency of service being eroded. At the same time, the investment in costly GSE has not always been evident, and this in turn, has also raised questions as to safety and quality amongst the handlers,” he says. “Combine this with archaic employee legislation and other restrictions that place airport service providers at odds with their airline client demands, it is very easy for handlers to be exposed to huge liabilities. The airlines themselves can also be included in potential lawsuits – should they arise, and this has always hampered the potential growth of new and available traffic being attracted to Brazil.”

The government is now making reforms to some of its labor legislation and ground handling companies’ hope, in time, these benefits will be realized by the handlers themselves.

“There is still a long way to go in other areas. For example, importation taxes on new or used GSE equipment needs to be reduced or to have exemptions. By gaining these benefits, the ground handlers will be able to invest in more modern fleets. They can also take advantage of technological advances in the everyday roles of ground handling,” says McGrane. “The importance of a ground handler being well equipped and having the latest technology and fleet are paramount. Combine that with a well-trained, updated and incentivized workforce, then the airport infrastructure will be a very positive place to work, which in turn generates revenue for all parties.”

According to ABESATA, the Brazilian aircraft ground handling industry suffers from high employee turnover rates like in many other parts of the world.

“Our associates have been investing a lot in training their teams not only for improving the quality but also to retain talents and reduce turnover,” says Miguel.

On the one hand, handlers all have the same pay scales for their labor resources; this negates the need for staff to jump from one company to another simply for increased salary. On the other hand, however, there are airports that allow employees to work for multiple companies.

“This raises many questions – fatigue, different operating standards and much more, but with salaries as they are, many employees are left with little option,” says McGrane. “A comprehensive labor reform program that allows employers to develop staff incentive programmes – not just financial ones – would be of huge benefit.”

A Country of Opportunities

Brazil has a plethora of airports. Many of these are regional, and even these have other smaller nearby airports that could be developed. Besides the almost 100 airports served by the commercial aviation, there are also more than 3,000 runways and small airports used by general and business aviation.

There are significant differences in terms of the development of aircraft ground handling services between urbanized and peripheral areas of the country.

“Again, a comprehensive master plan needs to be created, whereby the need not only to generate cash, but to sustain the local economies in many ways, should be considered. This in turn will help to increase the overall Brazilian economy – creating jobs, the ability to spend and, to attract foreign direct investment and to develop local business,” says dnata Brasil’s McGrane. “Lots of larger regional airports already have regular international flights. Due to the size of Brazil, it is important that the government, along with the aviation family, develops a campaign that attracts business to all its airports and that promotes Brazil for what it has: amazing, lively people; a richness of beaches, forests and green spaces; a talented workforce; huge industrial and agricultural potential and so much more.”

ABESATA believes that the smaller airports are essential to connect the more than 5,500 Brazilian cities.

“In these special markets, ground handlers have a great business opportunity to support aviation at all the aerodromes,” says Miguel. “ABESATA, as the largest association in the ground handling segment, is working hard to attract as much as possible ground handlers to the association, so that we can work in the same direction, with a high quality standard all over the country.”

Source: Aviation Pros (05/24/17)


Air Elite Network Membership Reaches 75 Locations Worldwide

World Fuel Services announced today that membership in the Air Elite Network has reached 75 Diamond Service Locations with the recent additions of Lane Aviation, Monaco Air Duluth and Jet Aviation-Washington/Dulles.

Lane Aviation (, located at John Glenn Columbus International Airport (KCMH) in Columbus, Ohio, has been serving the central Ohio aviation community by supporting corporate, commercial and military aircraft since 1935. Open 24 hours a day and seven days a week, the Lane Aviation team has the capability and training to handle aircraft of all sizes. The Phillips 66® Aviation branded fixed-base operation (FBO) is an all-weather operation offering six heated hangars along with deice and anti-ice services. As an added convenience for international arrivals requiring a tech stop, Lane Aviation hosts a new on-site U.S. Customs & Boarder Protection facility. Lane Aviation was recognized in the 2017 Aviation International News (AIN) FBO Survey as the best rated FBO in the Columbus area.

“We are proud to attribute our 82 years of success to our commitment to putting customers’ needs first,” said Steve Evans, President of Lane Aviation. “Joining the Air Elite Network demonstrates our commitment to raising the bar in service delivery. We are eager to collaborate, share our knowledge and to learn from the other service-minded FBOs from around the world.”

A full-service FBO Based at Duluth International Airport (KDLH) in Duluth, Minnesota, Monaco Air Duluth ( is strategically located on the primary great circle routes and specializes in providing “super-fast” tech stops for any size aircraft. Their FBO’s on-site 24/7 U.S. Customs International Port of Entry helps facilitate the quick turns and processing of international arrivals. The FBO features a world class facility and a second-to-none customer service team dedicated to exceeding their customers’ expectations. Monaco Air Duluth’s commitment is embodied in their daily service delivery. “It's always about the service and only about the service – Every time you land, every time you take off, and every moment in between” is the philosophy that has been embedded in Monaco Air Duluth’s service commitment since the beginning of their operation.

“Everything we’ve done since taking over Duluth’s FBO in 2005 has been to create a better experience for pilots, passengers and guests. We believe that we offer a better approach to flight service. We’ll go as far as we have to go to ensure your total satisfaction. Anything you ask for is exactly what we provide. And we are happy to be at your service,” said Mike Magni, President of Monaco Air Duluth. “By joining Air Elite, we will be able to communicate and further our understanding of how to better serve our collective customer base with the outstanding FBOs who mirror our philosophy in so many ways. All of our interactions with World Fuel Services and Air Elite management and FBO members leave us feeling right at home.”

Washington/Dulles ( is one of the latest locations added to Jet Aviation’s network of 29 FBOs worldwide. The fully renovated, best-in-class facility is conveniently located at Washington/Dulles International Airport (KIAD) in Dulles, Virginia, just a short drive from the US capital. With on-site Customs and Immigration clearance, the FBO offers a time-saving alternative to other D.C. metro area airports. The facility features six hangars and 10 acres of ramp space, making it able to accommodate all sizes of business aircraft up to a B747.

“Jet Aviation has had a wonderful working relationship with the Air Elite Network, so it was a mutual desire to continue with our newest location in our network. Jet Aviation is delighted to bring Air Elite diamond level service to the Washington D.C. area through our new Dulles location,” said John Hovis, Director of FBO Services of Jet Aviation Washington/Dulles.

In addition to Jet Aviation’s Dulles location joining the Air Elite Network, PAZOS FBO Services, an Air Elite Diamond Service location was recently acquired by Jet Aviation and is now doing business as Jet Aviation – San Juan ( Located at Luis Muñoz Marín International Airport (KLMM) in San Juan, Puerto Rico, this location features a brand new 20,000 square-foot terminal facility and has been a part of the Air Elite Network since 2013. It’s the only FBO in Puerto Rico with a fullservice, onsite U.S. Customs and Border Protection terminal to conveniently expedite customs and immigration processing.

“The San Juan FBO enables us to continue to provide the very best in FBO and flight-management services to customers,” said John Langevin, Jet Aviation’s Vice President, FBO Operations, North America. “It’s the perfect fit for Jet Aviation to continue expanding our reach within the region.”

The Air Elite Network celebrated its 70th location just over a month ago in April 2017 with the addition of BACF (, an FBO based at Frankfurt Main International Airport (EDDF) in Germany. The FBO is part of the Business Aviation Centre Group (BACG). Business Aviation Centre Cologne was the first BACG FBO to become a member of the Air Elite Network.

“Since the inception of the network, the vision has been to join together those FBOs that are located at strategic regional airports and operated by the best in the industry. The partnership that has grown between our Air Elite Network members and the World Fuel Services team is unique and highly valued by all those who join. Our latest editions embody this vision and we are pleased to watch the value of the network continue to evolve for our FBO partners, as well as the aircraft operators who depend on their professionalism, safety, best in class facilities and unrelenting commitment to service.” said Michael Szczechowski, World Fuel Services’ Senior Vice President of Business Aviation Sales.

Year to date, the Air Elite Network has grown by 13 locations. The network was established in 2011 and each FBO member must meet a number of airport, facility and service quality standards to qualify for membership.

Source: Aviation Pros (05/22/17)


Land, Taxi, Park, Then Rate FBO While You Wait

Don’t wait — AIN’s FBO survey is now open for year-round feedback.

It takes only a minute, and you can do it while waiting for passengers, on the shuttle bus to/from the hotel or any other time that is convenient for you. Log on to to rate your experiences at the FBOs you visit.


World Fuel Expands FlyBuys Rewards Program in Asia Pacific

World Fuel Services has added more than a dozen Hawker Pacific and Deer Jet locations to its network of Air Elite Diamond Service locations. The locations will participate in World Fuel’s FlyBuys loyalty program that awards pilots, flight crewmembers, flight departments and schedulers and dispatchers at an elevated rate. FlyBuys members earn four times the rewards points on Avcard purchases and double the points for World Fuel Services contract fuel purchases, as well as points for all World Fuel/Colt trip support services.

The new Hawker Pacific Air Elite Diamond locations are in Brisbane, Cairns, Perth and Sydney, Australia and Singapore, while the Deer Jet locations are in Changsha, Guilin, Nanning, Shenzhen, Haikou, Sanya, Xi’an and Hangzhou, China.

“With the Air Elite Network’s impressive global growth in recent years, it’s become easier and more convenient for flight operators to capitalize on these elevated rewards offered by our global network of Diamond service FBOs,” said Mark Amor, vice president of aviation commercial development for World Fuel Services (Booth P124).

World Fuel Services is providing more details about FlyBuys reward program, as well as about its other services, this week during ABACE.

Source: AIN Online (04/17/17)


Air Elite Network Tops 70 Members

The Air Elite Network, the global group of upscale FBOs sponsored by the World Fuel Services (Booth P124), has now surpassed 70 locations worldwide with the addition of three new locations on three separate continents.

Avjet Asia, which debuted in last year is the first full-service FBO facility in South Korea, is now part of the Air Elite Network. Located at Gimpo Airport in Seoul, the 24/7 location is situated just 16 km (10 miles) from the city center. It offers ground handling service and a VIP terminal with private passenger lounges, crew lounge, snooze room, shower facilities, and on-site customs, immigration and quarantine services. The FBO is also well suited for technical stops for trans-Pacific flights, since it provides MRO, line maintenance and hangar space.

“As the first FBO in [South] Korea, and since the nation is still new to the market, our objective is to provide relevant services, develop the business aviation market within [South] Korea, as well as serve as the transit stop in Northeast Asia,” said company president Wook Sang Cho. “We hope to be a powerful inspiration in the region as well as add value to the Air Elite Network.” In Europe, the network welcomed Business Aviation Centre-Frankfurt (BACF), as its 70th member. Situated at Egelsbach Airport, just 12 km (7.5 miles) from the heart of Frankfurt, the FBO offers fully equipped crew and passenger lounges (providing wine, beer and champagne to customers), ground handling and aircraft maintenance.

Across the Atlantic, Fast Air Centre at Manitoba’s Winnipeg James Richardson International Airport has become the first Canadian FBO to join the network. The terminal at the central Canada facility has a conference room, passenger lounge and crew lounge with snooze room, along with full ground handling, on-site maintenance, aircraft charter services, 65,000 sq ft of hangar space and ramp parking. The location is one of the first to join the World Fuel Services network of FBOs following the company’s November acquisition of ExxonMobil locations throughout Canada.

The Air Elite Network, and its “diamond service,” was founded in 2011, and all prospective members must meet a stringent list of airport, facility and service quality standards to gain admission. “We are happy to celebrate this impressive milestone for the network,” said Michael Szczchechoski, World Fuel’s senior vice president of business aviation sales, noting the network has added 10 new locations over the past year.

Source: AIN Online (04/12/17)



AIN FBO Survey 2017 Top rated FBO in Brazil!

World-Way Aviation is pleased to announce the results of 2017 AIN FBO Survey as WWA achieved the Top Rated FBO position in Brazil and the 31st among Americas 2013-2017 Top Rated FBOs (By Overall Average).

We thank all World-Way Aviation team, customers, partners, investors and friends for their continuous support since the project was launched in 2012 and operations started in 2016.

This was a natural result of recognition by the market in our process to accomplish our main mission of enhancing ground handling safety operation and customer service, following the same quality and standards of the best FBOs worldwide.

With this achievement , we pledge to continue our efforts and commitment to raise the bar for FBO services in Brazil.

To know more about AIN FBO Survey results, click here.

Source: AIN Online




Brazils first NBAA Certified Aviation Manager (CAM)

The Brazilian business aviation market conquer an important headway by joining the selected group of business aviation professionals certified by National Business Aviation Association (NBAA).

We congratulate Captain Andre Danita for achieving the CAM certification. NBAA’s Certified Aviation Manager (CAM) program aims to improve business aviation management best practices by identifying qualified professionals to lead flight departments and companies that use business aircraft. By complying with rigorous background checks, the candidate is evaluated by personal skills, experience, knowledge and tests.

To know more about NBAA CAM, access

Source: NBAA (03/28/17)


TUG Meeting Wednesday, Mar 22, 2017

NY Center, TSA, CBP, Wildlife Management

Due to multiple TUG Board Member scheduling conflicts, we've rescheduled our TUG Meeting from March 15 to Wed, Mar 22, 2017 at 9:30 am in the Port Authority Conference Room, 90 Moonachie Ave, Moonachie, NJ 07074. Please make a note of this date change! Coffee and breakfast breads will be served at 9:00 am, and a luncheon of sandwiches and soft drinks will follow the meeting.

Our agenda is as follows:

  • Jim Schultz, NY ARTCC Air Traffic Manager, will discuss the upcoming introduction of a new route structure within our ATLANTIC Sector (transitioning to/from the OCA West Airspace (formerly WATRS)). The changes will enhance both safety and efficiency, reducing historical TMIs for VOLUME/COMPLEXITY.
  • Jeff Candino, Transportation Security Administration (TSA) Supervisory Inspector, will discuss the latest developments affecting business aviation security, to include KTEB as a gateway airport for TSA screening during PBI POTUS TFRs.
  • Elmer Camacho, U.S. Customs and Border Protection (CBP) Supervisor, will discuss the impact of recent changes affecting business aviation Customs requirements, procedures and protocols, including flights to/from Cuba
  • Renee Spann and Scott Marsh, PANYNJ, Teterboro Airport Manager and Manager of Operations, will provide an Airport Operations Update.
  • Terri Riotto, Wildlife Biologist, USDA Wildlife Services, will discuss Teterboro wildlife management strategies and what pilots can do to help.
  • Gary Palm, FAA, KTEB ATCT Manager, and Larry Brady, Staff Specialist, will present Tower Topics, to include CPDLC DCL issues and delay reduction strategies.

Please make every effort to attend and invite others from your organizations. All are welcome!
Our complimentary continental breakfast and luncheon will be catered by Berry Creek Cafe.

For the latest news and information regarding Teterboro Airport, visit our TUG website,

Source: Teterboro Users Group


FBOs Lag In Safety-program Push

 Flight departments are sharpening their focus on improving safety throughout their operations, embracing programs such as corporate flight operations quality assurance (C-FOQA) and International Standard for Business Aircraft Operations (IS-BAO). But one area remains overlooked: FBOs.

“FBOs perceive little value in investing in additional safety and risk-reduction measures because it’s not going to change the customers’ behavior,” said Mike France, NATA’s managing director for safety and training. “Operators are not choosing FBOs for their safety performance.”

France bases his view, shared at the recent Air Charter Safety Symposium, on conversations with FBO personnel as part of NATA’s training development efforts. While prospective customers grill FBOs about fuel prices and amenities, he noted that topics related to safety and training programs never come up. “If FBOs are not being asked about safety,” France said, “they are going to focus on what they are being asked about.”

It is not as if business aviation is oblivious to the risks and costs of ground operations. If anything, the opposite is true. NBAA’s Safety Committee listed ground collisions as one of its top issues in 2015 and last year, noting that they are “on the rise” and result in “significant costs.” Insurer AirSure calculates the average cost of a business-aviation ground mishap at about $130,000.


FBOs might not feel pressured to boost safety efforts, but some are doing so anyway. The number of locations with International Standard for Business Aircraft Handlers (IS-BAH) credentials reached 58 by the end of last year, climbing from just 13 at the start of the year. Another seven signed on in the first two months of this year. A set of best practices with a safety management system at its core, IS-BAH is built on the same principles as the popular IS-BAO program for business aircraft operators.

“We are at a tipping point with IS-BAH,” said B.J. Goodheart, AirSure’s director of aviation safety and claims management. “I had maybe four phone calls last year to do an IS-BAH audit. I had four the first week of this year.”

IS-BAH’s expansion is encouraging, France and Goodheart acknowledged, but they emphasized the onus is on operators to advocate for FBO safety. Among their suggestions: develop a set of questions for flight crews, dispatchers or flight planners to ask FBOs. While the questions can vary, two must-cover topics are training programs and measuring safety performance.

“It’s a really telling question,” Goodheart said of the performance query. “‘We haven’t broken an airplane yet,’ is always good to hear, but safety is about much more than preventing major mishaps.”


Source: AIN Online (03/13/17)


Air Elite Adds Nine New FBOs to Network

Air Elite announced has recently added nine new FBOs to its Diamond Service locations, extending the U.S.-based company's network to six continents and both hemispheres. The nine new locations comprise Circle Air Group and Ross Aviation in California, four Hawker Pacific locations in Australia, one Hawker Pacific location in Singapore, the Galaxy FBO in Texas and Cerulean Aviation in South Carolina.

Circle Air Group at Gillespie Field in El Cajon, California, claims to operate the largest FAA Class IV Part 145 repair shop in the San Diego area. With more than 70,000 sq ft of hangar rental space and 400,000 sq ft of ramp space, it offers avionics maintenance services on Citations, Gulfstreams and Falcons, among others. Meanwhile, Long Beach Airport’s Ross Aviation—formerly AirFlite—can service aircraft as large as a Boeing 767.

Air Elite’s new Australian Hawker Pacific locations in Sydney, Perth, Brisbane and Cairns, as well as the new addition in Singapore, can schedule VIP ground handling for customers. These locations also feature VIP lounges, hangar space, communication facilities for business and travel needs as well as on-site customs, immigration and quarantine clearance.

Galaxy FBO, located at Conroe North Houston Regional Airport, has a three-story facility features pilot and VIP lounges as well as conference rooms, offices and an on-site restaurant. Ranging from 13,419 sq ft to 38,000 sq ft, its seven hangars can accommodate aircraft as large as the Gulfstream G650.

Last, Greenville-Spartanburg International Airport’s Cerulean Aviation features U.S. customs clearance and full ground-handling support.

Source: AIN Online (02/09/17)


Business Aviation Facts

Business aviation is defined as the use of a general aviation airplane for a business purpose. It is essential to tens of thousands of companies of all types and sizes in the U.S. that are trying to compete in a marketplace that demands speed, flexibility, efficiency and productivity. It is also a vital contributor to America’s job base, economy and transportation system. Furthermore, it connects small towns and communities that often have little or no airline service. Equally important, business aircraft are very often used to support humanitarian causes, and provide relief in the wake of natural disasters. Review more information below.

Learn the Basics
Business aviation is the use of any “general aviation” aircraft for a business purpose. The Federal Aviation Administration defines general aviation as all flights that are not conducted by the military or the scheduled airlines. As such, business aviation is a part of general aviation that focuses on the business use of airplanes and helicopters.

Over a Million Jobs
Business aviation means jobs. From the smallest U.S. towns to the largest American cities, business aviation employment plays an important role in regional and state economies. Directly through aircraft manufacturing and airport-related jobs, and indirectly through the purchase of goods and services by firms involved in the manufacture, operation and maintenance of business aircraft, business aviation is a major employer in the United States.

A Lifeline for Communities

Business aviation provides a critical transportation lifeline to thousands of communities all across the U.S. that have little or no airline service. This means that when a company needs to reach clients, manage far-flung facilities, or seek out new opportunities, business aviation isn’t just the most prudent option – it’s often the only option.

Enhanced Productivity
Business aviation is a productivity tool used by thousands of companies and organizations of all sizes. These forward-thinking organizations utilize business aircraft to minimize travel time; enhance the efficiency, productivity, safety and security of key personnel; and remain nimble, competitive and successful in today’s highly competitive marketplace.

Humanitarian Support
Business aviation is often on the front line in lending a hand to citizens and communities in times of crisis. Through volunteer organizations like Angel Flight, Air Care Alliance and Corporate Aircraft Responding in Emergencies, companies and pilots regularly provide life-saving services to people in hard-to-reach communities around the globe.

Source: No Plane No Gain


Next TUG Meeting will take place Wednesday, Jan 18, 2017

Due to the proximity of the holidays, our TUG Meeting regularly scheduled for Dec 21, 2016 will take place instead on January 18, 2017. Thereafter, we will continue to meet every other month on the 3rd Wednesday: Mar 15, May 17, Jul 19, Sep 20, and Nov 15.

Your TUG Leadership wishes you and your families a healthy and happy holiday season, and we look forward to seeing you at an upcoming meeting. In the meantime, we remain open to your input and participation, and will continue to work diligently and effectively on behalf of our constituents to ensure that Teterboro Airport remains the world’s premier business aviation airport.

Source: Teterboro Users Group (12/09/16)


Air Elite Welcomes Chinas Deer Jet to the Network

World Fuel Services has bolstered the reach of its sponsored Air Elite FBO Network (Stand 498) into China with the announcement that Deer Jet, the largest business aviation company in the Asia Pacific region, has joined the group. Deer Jet, which was the first business aviation company in China, is the only company to operate a chain of dedicated FBOs in the country. Air Elite, which subjects prospective members to audits of service standards, welcomed 12 new locations this year, and now encompasses 62 FBOs worldwide.

“The addition of our new Air Elite FBO members in an emerging market like China truly reflects the diversity of this network and our desire to grow Air Elite as a global standard in FBO service,” said John Rau, World Fuel Services’ executive vice president for global aviation and marine. “Service excellence in our industry transcends borders and cultures. We are honored to welcome these FBOs.”

Earlier this year, the two companies expanded their eight-year relationship with the signing of a memorandum of understanding, which paved the way for Deer Jet to begin accepting World Fuel’s Avcard at all of its locations for payment of fuel, ground handling and maintenance.

Starting with the construction of its first location in 2008, Deer Jet (Stand 563) now operates eight FBOs, these being at Bao’an International Airport in Shenzhen; Sanya Phoenix International Airport; Haikou Meilan International Airport in Hainan Province; in Guangxi at Nanning Wuxu International Airport; Guilin Liangjiang International Airport; Xi’an Xianyang International Airport; Hangzhou Xiaoshan International Airport; and at Changsha Huanghua lnternational Airport.

The company is involved in virtually all aspects of business aviation in China, including a maintenance joint venture with Gulfstream. “Deer Jet operates Asia’s largest private jet fleet and is dedicated to enhancing its FBO ground handling services capabilities across China,” noted Li Zheng, the company’s executive vice president. “By joining Air Elite Diamond Service Network, we add a new milestone to the enhancement of our services, strengthening our competitiveness in China’s business aviation industry.”

Source: AIN Online (12/06/16)


World-Way Aviation Partners with Go Rentals

World-Way Aviation, Brazil’s premier FBO, partnered with business aviation car rental experts, Go Rentals, to bring special car rental rates to World-Way Aviation customers.

Go Rentals is an elite car rental company specializing in the business and private aviation industry and servicing fine hotels and resorts. Go Rentals will provide passengers with the same five-star services that have separated them from other rental car companies, including but not limited to:

• Carcierge service
• Aviation-trained staff focused on customized, one-on-one service
• All cars detailed and sanitized
• Paperwork completed pre-arrival for convenience
• Unmatched selection of vehicles
• Guaranteed make, model and color

As the largest FBO facility in Brazil, World-Way Aviation supports the highest demands and expectations of the Brazilian private aviation soaring market. World-Way Aviation’s convenient location in Sorocaba Executive Airport (SDCO) makes it the best gateway for business aviation operators seeking to avoid the restrictions and inflexibility of Sao Paulo downtown airports. World-Way Aviation offers its passengers a variety of luxurious amenities, including but not limited to:

• State of the art VIP lounges
• Deluxe executive conference rooms
• Luxurious hotel style suites
• Fitness center
• High level of safety and hospitality

According to Ana Recart, CEO of World-Way Aviation, “World-Way Aviation always strives to provide convenience and customer support to every client, and we knew that a partnership with globally-expanding Go Rentals would only enhance passengers’ overall experience.” She adds, “Our companies will help each other excel in our shared commitment to quality service and standards of excellence.”

Click here
to access the full press release.


AIN FBO Survey Vote for World-Way Aviation

The voting has started!
Click here and vote for the best FBO in Brazil: World-Way Aviation (SDCO)!

Not an AIN Subscriber?
Only AIN subscribers are eligible to take the survey. Click here to sign up.


World-Way Aviation will attend 2016 NBAA-BACE

World-Way Aviation announces participation in the world’s largest business aviation event of the year: the NBAA-BACE 2016, in Orlando, FL.

This event brings together key aviation contacts from around the world and 27,000 industry professionals for the most important three days of business aviation. Ranked as the sixth largest trade show in the United States, the Business Aviation Convention & Exhibition (NBAA-BACE) will be held Nov. 1–3, 2016, in Orlando, Florida, bringing together current and prospective aircraft owners, manufacturers and customers into one meeting place to get critical work accomplished. This premier industry event will offer:

• Over 1,100 indoor exhibitors at the Orange County Convention Center (OCCC)

• 2 static displays of aircraft – one inside on the exhibit floor of the OCCC, and the other outside at Orlando Executive Airport

• More than 50 education sessions to help you operate safely and efficiently

You will find us at Booth 4600 – inside World Fuel Services booth.




October 19 TUG (Teterboro Users Group) Meeting will focus on Winter Operations

Walter Randa, founder of Leading Edge Deicing Specialists (, a New York native, is one of the world’s formeost experts in the field of aircraft icing. His presentation will address the latest developments in aircraft deicing to include a review of recent icing incidents & accidents, fluid types & holdover times, and common myths concerning in-hangar anti-icing. His company also produces WingArmor (, a portable anti-icing system that can anti-ice an aircraft at a fraction of the cost of traditional methods.

We will hold our regularly scheduled TUG Meeting on Wed, Oct 19, 2016 at 9:30 am in the Port Authority Conference Room, 90 Moonachie Ave, Moonachie, NJ 07074. Coffee and breakfast breads will be served at 9:00 am, and a luncheon of sandwiches and soft drinks will follow the meeting.

Our agenda is as follows:

Walter Randa, Founder, Leading Edge Deicing Specialists ( Walter, a New York native, is one of the world's formeost experts in the field of aircraft icing. His presentation will address the latest developments in aircraft deicing to include a review of recent icing incidents & accidents, fluid types & holdover times, and common myths concerning in-hangar anti-icing. His company also produces WingArmor (, a portable anti-icing system that can anti-ice an aircraft at a fraction of the cost of traditional methods.

John Kastens, Manager Airport Operations, AvPORTS and Gary Palm, Manager, Teterboro Tower will provide a briefing on the FAA's new Takeoff and Landing Performance Assessment (TALPA) initiative, which went into effect on October 1.

Jeff Wustrak, CRM Lead Instructor, Flight Safety International, will provide a brief overview of new and planned Human Factors/CRM courses, with an empahsis on advanced in fatigue management and the new Fatigue Management course.

Renee Spann and Pam Phillips: KTEB Airport Manager and Manager Airport Operations & Security, PANYNJ: Airport Operations Update.

Please make every effort to attend and invite others from your organizations. All are welcome! Our complimentary continental breakfast and luncheon will be catered by Berry Creek Restaurant.

For the latest news and information regarding Teterboro Airport, visit our TUG website,


Source: Teterboro Users Group


Ramp Gridlock Procedures Published for Teterboro Airport

Teterboro Airport (TEB) has released procedures to be used when its FBOs are at or approaching maximum capacity. These "gridlock procedures" will increase the efficiency of the airport movement and non-movement areas during times of volume constraints.

The airport typically sees a significant increase in air traffic after Labor Day.

Ramp gridlock is defined as "when ramp space at an FBO is constrained to only a few parking spaces remaining or no parking spaces available."

Below are TEB’s recommended procedures:

• When ramp space is severely constrained at a particular FBO(s), all aircraft destined for one of those FBOs will be instructed by ATC to taxi to a holding point on the AOA and contact the FBO prior to ramp arrival acceptance.
• The FBO will advise the pilot of availability of parking and expected delays. If the FBO cannot accept the aircraft, the pilot will be advised to contact airport operations (130.575) for alternate FBO options.
• Attempts to circumvent these procedures may result in further taxi delays.
• It is recommended that operators contact the FBO of choice prior to flying into Teterboro, and notify them of the expected date and time of arrival.


Source: NBAA (09/06/16)


Deer Jet Joins Air Elite FBO Network

Deer Jet, China’s largest aviation services provider, has become the first FBO operator in the Asia-Pacific region to join the Air Elite Network. By joining the World Fuel Services-sponsored group, Deer Jet will begin accepting the Avcard at eight of its FBOs in mainland China, making them part of a network of 7,600 locations to welcome the aviation credit card.

“More than a new milestone addition, by accepting Avcard, Deer Jet’s FBOs are ensuring that clients receive efficient services at every step of the air travel experience, making it easier for clients to charge fuel, maintenance, charters, catering, flight training and many other aviation services at [our] FBOs,” said Deer Jet chairman and CEO Zhang Peng. “Once again Deer Jet is promoting the upgrading and global competitiveness of China’s business aviation.”

The company also recently received the NBAA Corporate Business Flying Award for 21 years of accident-free flying. According to NBAA records, Deer Jet has amassed nearly 260,000 hours of flying without an accident involving damage to property or injury to people.


Source: AIN Online (09/01/16)


Brazil Draws Up Airport Development Shortlist

Ahead of the 2016 LABACE show's opening general session, Dario Lopes, Brazil’s secretary of civil aviation, explained to AIN the changes announced last week in the government’s regional airports program. Apparently, the ministry selected 176 airports as its priority list, then ranked them by factors such as revenue and profit/loss (for those that are not operating, it simulated potential revenues). “The smaller the loss, the better,” Lopes said.

Another factor was “the area served by the airport, and the priority given to it by both airlines, and by general aviation,” said Lopes. The 53 airports designated as priorities, he said, cover 80 percent of the priorities indicated by airlines and ABAG. The Amazon region was given special weight, and each state also got at least one project, with a few exceptions. Lopes also said the completion of the Sorocaba control tower was a special priority.

Asked about whether new technology, such as satellite GPS navigation and remote towers, could make regional airports more economical, he immediately noted that the SAC is waiting on approval from the Air Force’s airspace control group DECEA to implement remote weather stations. “This lets us get METARs without having to station people there,” he said. A remote tower is currently under test at Matão airport.

After the formal opening, Lopes responded to a question from a reporter from the Amazon region about internationalizing airports, especially that of Porto Velho, an initiative requested by IATA to have an approved alternate airport in the region, and this was also in response to requests from the presidents of Bolivia and Peru. Lopes noted that there’s more to it than simply declaring airports to be international; there has to be a permanent presence of customs, immigration and other personnel, for example. The awareness not only of construction costs but also of operational costs may represent a step upward for Brazil, which is littered with disused stadiums from the 2014 World Cup, and recovering from a corruption scandal emanating from questionable construction contracts.


Source: AIN Online (08/30/16)


World-Way Aviation Received Marketing Support During Olympics

Air Elite and World Fuel Services Network recently provided Brazil’s World-Way Aviation with marketing support during this summer’s Olympic Games in Rio de Janeiro. Since World-Way Aviation is a member of both networks, it received special marketing support to serve customers and attract new visitors. This support included digital advertising on major flight planning, promotional items and signage branded cups and napkins as well as advertising on World Fuel Services websites.

Ana Recart, CEO of World-Way Aviation, said, “World Fuel Services’ team reached out to us well in advance of the Olympics so that we could formulate a plan. Their team made it a point to learn specifically in which areas we wanted support for the events and delivered all of the items they promised. We are thankful for World Fuel Services and the Air Elite Network’s support. We are certain that they will be a valuable partner for us for any future events that may come to our region.”

This is not the first time FBOs in the World Fuel Services Network and Air Elite Network have received similar marketing support. These FBOs received promotional support during Super Bowls XLIX and 50 as well as the World Cup, Daytona 500 and other NASCAR races.


Source: AIN Online (08/30/16)


Click here to access the full press release.


Sorocaba Airport Taking Important Role For Brazilian Bizav

While both plans (Catarina Executive Airport and Aerovale in Caçapava) to bulldoze hills into airports have finished the bulldozing only to stall, the São Paulo state airport authority has steadily improved Sorocaba Airport, investing state funds when federal promises failed to materialize.

Over the past 5 years, “The system of taxiways, ramps, and infrastructure for new hangars were enlarged,” stated the airport. “The runway, which was 4,855 feet, was increased by 492 feet to to 5347 feet. The aircraft ramp was expanded from 64,600 to 159,300 sq ft. Two new taxiways were constructed and the four existing ones were widened.” While the runway expansion awaits certification by Brazilian aviation authority ANAC, construction of a control tower progresses, with brick and mortar to be finished this year, and equipment expected to be installed and ready next year.

Embraer opened its first FBO at Sorocaba, along with a service center that this year received EASA and FAA certification. This is one of 34 maintenance shops in Sorocaba which include Pratt & Whitney Canada, Gulfstream and Dassault.

World-Way Aviation opened its Air Elite FBO at Sorocaba this year. Heavily capitalized startup CB Air, after 20 years as the flight department of retail giant Casas Bahia, received its Part 135 charter certificate in January 2015, and its 107,600-sq-ft installations at Sorocaba include an FBO.

The Minister of Industry, Foreign Trade and Services, Marcos Pereira, visited Sorocaba—including Embraer’s hangar thereon July 29, and expressed interest in internationalization of the airport, a move that would make it easier to attract maintenance work from outside Brazil.

Sorocaba is one many airports operated by state agency DAESP (Departamento Aeroviário do Estado de São Paulo). The state has a bid out to privatize a group of five airports, including two important to business aviation: Campos dos Amarais in Campinas, and Jundiaí. “All are geared primarily to the development of general aviation, with a focus on business aviation and airtaxi,” according to Artesp, the state transport agency responsible for the international bid. “The minimum investment during the thirty-year concession will be R$90.1 million [$28.15 million], of which R$32.4 million [$10.1 million] will be concentrated in the first four years.” In prior bids the airports have found no takers and, as of mid-August, one of the two bidders had been “disclassified” while the other had been “disqualified” so there may be yet another bid.

Source: AIN Online (25/08/16)


Landing Fees at KTEB Set To Rise September 1

The public comment period regarding a proposed landing fee rate hike at Teterboro Airport (KTEB) closes today. According to airport manager Renee Spann, the increases are necessary so “revenues more closely align with capital and operating costs.”

Scheduled to take effect on September 1, the new fee schedule will hike costs for aircraft weighing less than 6,000 pounds to $21.25 from $17; aircraft weighing between 6,000 and 12,499 pounds will incur a fee of $31.25, up from $25. For aircraft weighing between 12,500 pounds and 79,999 pounds, fees will rise from $3.50 to $4.38 per 1,000 pounds, and for those exceeding 80,000 pounds they will jump from $6.50 to $8.15 per 1,000 pounds.

According to FAA statistics, KTEB is by far the busiest airport in the country in terms of business jet operations, logging nearly 137,000 from July 2015 through June 2016. The landing fee increases would be the first at the New Jersey general aviation-exclusive airport since 2009. Comments can be sent through today to

Source: AIN Online (08/10/16)


So Far, So Good for Genav Traffic at Rio Olympics

The Rio Olympics opened this weekend without notable general aviation traffic flow issues, despite heightened security procedures. “The lack of issues is a testament to planning,” Universal Weather and Aviation operations communications manager Christine Vamvakas told AIN, citing presentations over the last year to inform clients. “We were proactive in communicating to clients as new regulatory demands appeared, avoiding surprises.”

The Brazilian air force’s Center for Management of Air Navigation (CGNA) set up a “master room” to track all aircraft movements during the Games, including teams, heads of state and business aviation. One general aviation logistics manager praised the help and cooperation of CGNA and the Secretariat of Civil Aviation, and corrections made since the 2014 World Cup.

Reported security delays have been minimal, despite new security inspections for business aircraft; heightened screening of domestic airline passengers; red, yellow and white airspace restriction zones; and military vetting of the limited number of aircraft providing aerial press coverage.

However, challenges remain. Rio’s downtown Santos Dumont airport will be closed 4.5 hours every afternoon from now until August 18 for sailing events in the bay, but is open all night for business aviation. Vamvakas said that airport departures are more difficult due to last-minute change requests and she thus is advising clients to “wait a day or two to leave” after the August 21 closing ceremony.

Source: AIN Online (08/09/16)


Easier Olympic Security Checks Outside Rio, So Paulo

With the Rio Olympics set to open next Friday, business jet operators flying in for the event are being urged to arrange itineraries to undergo additional security checks outside Olympic host city Rio and the São Paulo Guarulhos International Airport, the expected entry for 40% of delegations and visitors. “Security inspections at Guarulhos might take 2.5 to 3.5 hours or more, depending on the availability of the Federal Police. For airplanes coming from the U.S., Manaus or Brasilia would tend to be quicker. From Europe, Recife is the best choice,” Universal Weather and Aviation supervisor Adonis Bastos told AIN.

Patricia Aliperti of Brazilian handler Orbital also suggested Manaus and Recife. “For aircraft with sufficient autonomy to reach Rio de Janeiro, we suggest Cabo Frio Airport, since it's an international airport, outside the yellow zone, that doesn’t require slots and has ease of movement, with much faster customs operations,” she said, also noting “much cheaper” handling, parking and airport fees.

Orbital estimates that the actual aircraft inspection should take no more than 30 minutes, “but with the Federal Police acceptance, and presenting the flight plan…the complete process will take about an hour. But than can vary a bit,” she said. According to Orbital, security inspection fees may range up to $750, depending on aircraft model and location.

Source: AIN Online (07/28/16)


Brazil ATC Briefing Pilots on Olympic Airspace

São Paulo ATC officials are briefing pilots on Olympic airspace restrictions in a series of free workshops this week. On Monday night, Air Force Major Ubiraci da Silva Pereira emphasized four steps to help general aviation aircraft operators avoid being considered suspect or hostile during the Olympics airspace restrictions: file a complete flight plan, ensure bilateral communications, maintain the assigned transponder code and keepto the authorized flight plan.

Before entering airspace restricted for the Olympics, general aviation aircraft must undergo a security inspection to receive a code required for filing a flight plan. After flight plan approval, pilots must call a special number manned by five ATC officials for a detailed briefing specifying the exact route. Just in case, pilots were instructed on how to behave if intercepted.

There are still kinks, as the security inspection and flight plan might take three hours or more at airports that limit ramp parking time to two hours. Round-the-clock restrictions in Rio include closing the main general aviation airport, Jacarepaguá, next to the Olympic Village, though in the cities that host only soccer games, restrictions are around game times only.

At Monday’s session at Anhembi-Morumbi University's civil aviation school, coordinated by helicopter pilots' association Abraphe, questions focused on maintaining normal operations during the Games.

Source: AIN Online (07/27/16)


Ground Support at the 2016 Olympic Games

While Rio may far from your home base, these six business jet and engine manufacturers’ service support organizations are working to ensure that your flights to and from the Olympics are as smooth and trouble-free as possible – even if you experience a maintenance issue upon arrival.

That is no easy task, when your jet will be one of hundreds anticipated by Brazilian aviation authorities to arrive between August 5 and 21 at one of the six airports serving greater Rio de Janeiro and the various Olympic venues. And as noted, all Rio-area airports will require landing and ramp reservations issued in advance by the local Civil Aviation Authority, the Agência Nacional de Aviação Civil (ANAC).

When it’s time to depart after the medal award ceremonies, the last thing you’ll want to find is that your aircraft is AOG (Aircraft On Ground), unable to depart for maintenance reasons. That’s why many business aircraft manufacturers and aviation service companies are staging technicians, parts, and tooling in Brazil on standby, to keep you flying and on schedule after the Closing Ceremonies. Here’s who is offering what:


Gulfstream will have employees in Rio from August 3 through 29 to support customers attending the 2016 Summer Olympic Games. The bulk of the customer support in Rio will be provided by four to six technicians from Gulfstream’s service center in Sorocaba, Brazil; two technicians on assignment from Gulfstream headquarters in Savannah, Georgia; and three Gulfstream Field Service Representatives based in Brazil. Two or three additional technicians based in Savannah will be on standby in case they are needed. Gulfstream has secured Visas for those U.S.-based employees. Most of the support will be based at Rio’s main airport, Rio de Janeiro–Galeão International Airport, and Gulfstream also will have support personnel positioned at two other Rio-area airports. Beginning on August 3, Gulfstream will have access to hangar space at Aero Rio Táxi Aéreo Ltda, a local aircraft services company and Gulfstream operator based at Rio International. Gulfstream has partnered with major suppliers Honeywell and Rolls-Royce to stage parts there as well

Toll-Free: 1-800-810-4853 | Phone: (912) 965-4178
Visit the Gulfstream website for more information.


Bombardier: To ensure the highest level of Bombardier Business Aircraft support for all Learjet, Challenger, and Global aircraft owners throughout the 2016 Summer Olympic Games in Rio, customers are encouraged to pre-register here.

Toll-Free: 1-866-538-1247 | International: (+1) 514-855-2999
Challenger & Global E-mail: Learjet


Pratt & Whitney Canada (P&WC) will have strong customer support for all aircraft equipped with P&WC engines at the 2016 Olympic Games and across the region. Its support presence includes:

• A Field Support Representative (FSR) based in Rio de Janeiro;
• Four additional FSRs in São Paulo and São José dos Campos;
• A Mobile Repair Team (MRT) available out of the P&WC do Brasil facility in Sorocaba, Brazil;
• In-region Customer Manager support;
• P&WC rental engines, including the PW307A and PW308C, available in Brazil.

P&WC also may have other rental engines available in Brazil in addition to those listed.

24-Hour Global Service: USA & Canada: 1 800-268- 8000
International (where available) | (Int’l Access Code): + 8000-268- 8000
Globally: 1 450-647- 8000 | Email:
Visit the P&WC website for more information


Dassault: Since 2010, Dassault Aircraft Services (DAS) has operated the first OEM-owned service center in Brazil, located at Sorocaba, about 300 miles west of Rio de Janeiro. DAS Sorocaba offers maintenance capabilities exceeding those of a line service center. With 24/7 AOG “Go” Team Support available throughout the Olympics, and an additional $4 million in onsite spares inventory in preparation for the Olympics, Falcon Jet owners attending the Olympics can enjoy the Games knowing that virtually any maintenance issue encountered can be resolved in Rio before heading home.

DAS Sorocaba has repair certifications for Brazil, FAA, EASA, Argentina, Bermuda and Uruguay, and its Field Technical Reps will rotate throughout the country. It also has special authorization to sign off on FAA-, EASA-, and Brazil-registered aircraft.

Toll-Free: 1-800-232-5266
Service Phone: (201) 541-4747 | Spares Phone: (201) 541-4809


Embraer: In addition to the field support representative based in Rio de Janeiro, a team of highly-skilled engineers and technicians from Embraer's Service Centers in Brazil will be available 24/7 during the Olympics. Field support representatives also will be based in São Paulo, Belo Horizonte, and Salvador, which are among the cities where 16 national teams will compete in the Olympic Football (Soccer) Tournament.

Sorocaba 24/7: (+55) 15-3416-2696 | Toll-Free: 1-800-232-5266
Service Phone: (201) 541-4747 | Spares Phone: (201) 541-4809
Visit the Embraer website for more information.


Honeywell will have Technical Service Engineers in Brazil to support customers standing by in the event they are needed to support any AOG engine or avionics service requirements during the Summer Games. Honeywell recommends that owners and operators contact maintenance support through its Aerospace Technical Support (ATS) group, for remote troubleshooting to determine if dispatching one of the TSEs for further onsite support is needed. Honeywell’s ATS group is available via its AOG call center 24 hours/7 days a week toll free.

AOG support will be available through the Honeywell AOG Desk.

1-855-808-6500 ext. 0451 (toll free US & CANADA) option: 1 or 2
1-602-365-6500 ext. 0451 (INTL) option: 1 or 2

For Immediate help, please contact Aerospace Technical Support at:

24/7 AOG Part Support 1-800-601-3099 Option 4 (US/CAN)
1-602-365-3099 Option 4 (International) | Email:


Source: Business Aviation Advisor (07/11/16)


Brazil Tests Bizav Pre-clear for Rio Olympics

Brazil is preparing for aviation security measures for the Olympics, which will include airspace restrictions in force from July 24 until after the Paralympics end in September. Airspace restrictions will include a 7.4-km (four-nm) radius “red zone” around stadiums during games and the closure of Rio's main general aviation airport, Jacarepaguá, near the Olympic Village, to all but public-safety use.

Business aircraft using Rio airspace will be subject to additional security inspections, similar to those for commercial aviation, from August 3 to 22 and September 7 to 19, by designated private companies at 8 hub airports. At Guarulhos, Manaus, Galeão and Recife, inspections will be performed by Universal Weather and Aviation and Brazilian ground handler Grupo Orbital; at Porto Alegre and Rio Santos Dumont by Orbital only; and at Cabo Frio by airport concessionaire Costa do Sol.

Inspection simulations will be conducted at these airports before next month. On Friday, Universal and Orbital managers, 2 inspectors from Brazil’s national aviation authority ANAC and federal police conducted such a simulated inspection at Guarulhos International Airport.

An airport spokesman told AIN that a terrorism simulation was also conducted last week and the arrival of the Brazilian national soccer team served to test its dedicated “Olympic Terminal” for foreign delegations, about 40% of which are expected to come through Guarulhos on commercial flights, including the 500-member Chinese delegation. São Paulo will be hosting 10 soccer games during the Olympics, more than the 6 held during the 2014 World Cup.


Source: AIN Online (07/18/16)


KTEB To Use Quiet Visual 19

Teterboro Tower and NY TRACON have informed us that, effective as early as this week, when Teterboro is operating on a southerly flow and the weather is better than 3500’-5, the KTEB ATIS will advertise the approach in use as the Quiet Visual 19.

While flight crews are not required to accept the approach and can instead request the ILS 19, the FAA is encouraging use of the Quiet Visual, which is undergoing a 6-month test period that began on April 4. Environmental and track data gathered during the test period will be used not only to determine whether this approach will become permanent, but also to support implementation of the RNAV GPS 19 and 24 IAPs, which share transition fixes (STRAD and SKUBY) with the Quiet Visual.

The KTEB Quiet Visual 19 approach, designated RNAV-V 19, is now available for retrieval from certain, e.g. Honeywell, FMS databases, and includes all approach and rejected landing procedure waypoints and altitude restrictions.

The ability to load the approach from the database will reduce pilot workload and encourage acceptance of the procedure. Please review the Quiet Visual approach plate at your earliest convenience, as you can expect to fly the procedure in the near future.



Source: Teterboro Users Group (16/06/16)


KTEB Chief Pilot Webinar Agenda May 31, 11am EDT

Teterboro Airport welcomes airport users, pilots in particular, to participate in our semi-annual Chief Pilot Webinar. The planned agenda follows:

1. Runway Safety Action Team Briefing
2. Fix Balancing & ZNY ADSB
3. Airport Delay Metrics
4. SWAP Briefing/Communication
5. LGA RNAV 13
6. GBAS & Construction Update
7. Charted Visual Procedure for Runway 19
8. Helicopter Route Review

Login Details: Click here
Meeting number: 739 613 784
Meeting password: olive
Join by phone: Within US dial: 1-855-282-6330 US TOLL FREE
+1-415-655-0003 US TOLL

For calling from outside the US, please consult information here.

Source: Teterboro Users Group


Air Elite FBO Network Expands to Cyprus

Skylink Services, the lone ground handling service provider for business aircraft at Cyprus’ Larnaca International Airport, became the 52nd member of the Air Elite Nework, an international group of FBOs established in 2011 from the remnants of the Avitat network.

Skylink’s 17,000-sq-ft facility is open 24/7 and features a spacious lounge that can accommodate 60 passengers at any given time, refreshments, a private meeting room with state-of-the-art media and visual equipment, complimentary Wi-Fi access and car rental.

A separate crew rest area and briefing facility with flight planning and weather services is also available. The FBO also offers on-site customs, immigration, and security screening, along with aircraft refueling, landing parking and overflight permits. It operates a fleet of top-end Mercedes and BMWs for executive transportation. The

Cyprus government selected Skylink to construct and operate the airport’s heads-of-state lounge facility, which is reserved for visiting dignitaries.


Source: AIN Online (04/08/2016)


Brazil airports prepare for Bizjet rush during Olympics

Brazil’s Sorocaba Airport will be a “bedroom community for business jets” during the Olympics Games this summer in Rio, according to Embraer, which established an FBO and MRO facility at the São Paulo-area airfield two years ago. Dassault Falcon and Gulfstream also selected the airport, which is 22 nm from São Paulo and 240 nm from Rio, as the location for their respective factory maintenance centers in Brazil.

Embraer received just 40 business jets during the month-long 2014 World Cup but can simultaneously park up to 25 large business jets between its hangar and ramp. The full-service FBO there is Embraer’s first. Its MRO is certified by Brazil’sANAC and, just last month, the EASA; FAA approval is expected before the Olympic torch arrives.

Meanwhile, space at Rio de Janeiro’s airports will be tighter than during the World Cup, with more than 100 head-of-state aircraft expected, with no plans yet announced for the high-density parking that handled business jets during the Cup final.

Last week, the Brazilian Air Force announced that Rio’s downtown Santos Dumont Airport will stretch its normal 6 a.m. to 11 p.m. hours until midnight for commercial flights and all night long for business aviation during the Olympics from August 3 to August 23. This will allow the airport to handle an additional 180 general aviation aircraft movements per night. However, the bayside airport will be closed afternoons August 8 to 18 during sailing events.

Slots for Olympics aircraft arrivals at eight Rio airports will be allocated starting in June.


Source: AIN Online (04/04/2016)


KTEB Quiet Visual Rwy 19

FAA published the KTEB Quiet Visual Rwy 19 Charted Visual Flight Procedure (CVFP), and a 180-day test period will begin on April 4. Yesterday, the FAA held a public meeting, attended by TUG, to explain the procedure, which was designed to mitigate noise issues associated with the current approach path that flies directly over the Hackensack Medical Center.

The new approach path will move aircraft slightly to the west of the hospital. A noise review and environmental study will be conducted after the 180-day test period to determine if the procedure will become permanent.

Minimum weather conditions for this procedure are a ceiling of 3500 feet and visibility of 5 miles. Flight operators can expect ATC clearance for the Quiet Visual when weather conditions are satisfied and Runway 19 is used for arrivals.

For the latest news and information regarding Teterboro Airport, visit the TUG website:


Source: Teterboro Users Group


Gulfstream Brazil Services First Argentina-reg Aircraft

Gulfstream Aerospace’s service center in Sorocaba, Brazil, recently performed maintenance on its first Argentina-registered aircraft, some seven months after receiving maintenance authorization approval from Argentina’s Administración Nacional de Aviación Civil. The large-cabin Gulfstream the facility worked on is based at Ministro Pistarini International Airport near Buenos Aires.

“Anytime we can add a maintenance authorization from one of our neighboring countries, it means additional service options for our operators,” said Gulfstream Product Support president Derek Zimmerman. “Most of our South America-based customers are from Brazil, and we have approximately 50 more aircraft based in other countries on the continent, so we will continue to look at enhancing our capabilities.”

Gulfstream Brazil, located at Bertram Luiz Leupolz Airport about 56 miles/90 km from São Paulo, includes a 34,768-sq-ft  / 3,230-sq-m hangar and a parts warehouse with approximately $10 million in inventory. Last year, Gulfstream Brazil’s 10 maintenance technicians performed work on 92 aircraft, which included off-site maintenance for customers located at airports in Argentina, Chile and Uruguay. Besides Argentina, it also holds maintenance authorization approvals from Brazil, the U.S. and Bermuda.


Source: AIN Online (03/28/2016)


EASA Approves Embraer's Sorocaba Service Center

Embraer’s business aircraft service center in Sorocaba, Brazil, this week received certification from the European Aviation Safety Agency covering maintenance for the airframer’s entire business jet family. The important approval, which adds to the blessing already conferred by Brazil’s ANAC agency, came just before the second anniversary of the opening of the 21,500-sq-ft facility at Bertram Luiz Leupolz near São Paulo and is expected to be supplemented by FAA certification around haslfway through this year.

The Brazilian airframer also operates a full-service FBO at the airport. Maintenance operations account for around half of the site’s 215,278 sq ft of hangar space. Embraer also has a service center for its Lineage, Legacy and Phenom jets at its São Jose dos Campos headquarters, supporting a Brazil-based fleet of a around 200 aircraft.

Sorocaba has become the prime business aviation hub for São Paulo-bound traffic as space is limited at the city’s main airport, Guarulhos International, and at other local airports such as Congonhas and Campo de Marte. Service centers for Gulfstream and Dassault Falcon are also located at Sorocaba.


Source: AIN Online (03/03/2016)


Air Elite Network To Pursue IS-BAH Certification

World Fuel Services has partnered with the International Business Aviation Council (IBAC) so members of its sponsored Air Elite network of independent FBOs can achieve certification under the International Standard for Business Aviation Handling (IS-BAH), the Miami-based fuel provider announced at NBAA’s Schedulers and Dispatchers Conference.

IS-BAH, the recently introduced code of industry best practices, is self-administered, and prospective applicants must successfully undergo an independent audit before approval.

Several members of the group are currently working toward approval, and the new deal will allow all 51 Air Elite locations to attend IS-BAH workshops to assist in reaching that goal. “The Air Elite Network has set the bar high for its members in the area of service standards and quality since the network’s inception,” said John Rau, World Fuel’s executive vice president of aviation. “Air Elite’s goal of bringing each member up to speed with the new IS-BAH requirements furthers the network’s commitment to quality and safety excellence.”

Source: AIN Online (01/21/2016)


Brazils Largest FBO Set To Open in February

World-Way Aviation will debut its new FBO at Brazil’s Sorocaba Airport in February, the company announced last week. The $15 million facility, one of six service providers at the airport, will offer a hangar with a clear span of 252 feet and nearly 100,000 sq ft of space — enough room for nine Embraer Lineage 1000s — and 1.5 acres of ramp area.

The FBO's 30,000-sq-ft terminal will have a dedicated VIP lounge, conference room, crew lounge, flight-planning room, crew rest suites, fitness center, observation balcony and concierge service. It will be the largest service provider facility in the country, as well as Brazil’s only member of the Air Elite network.

Located 60 miles from downtown São Paulo, the dedicated business aviation airport is open 24 hours with no slot restrictions, and is the world’s only airport to host service centers owned by Dassault, Embraer, Gulfstream and Pratt & Whitney Canada.

Source: AIN Online (10/12/2015)


Teterboro Users Group Meeting to be held on December 16th

Glenn King is the Director of Physiology Training for ETC’s Advanced Pilot Training (APT). Mr. King is an FAA-rated pilot, holding both Single and Multi-Engine instrument ratings with over 3,800 hours flying experience with 250 hours in fast jets. He has flown over nineteen centrifuges around the world and is certified as a High Performance Human Centrifuge Pilot. He has developed and taught numerous physiology training courses, and has trained hundreds of military pilots and commercial space travelers worldwide.

His presentation at TUG’s Dec. 16 meeting will cover:

Upset Prevention & Recovery Training – What are a Pilot’s options, and why? Owners, Directors of Flight Operations, and Pilots face many challenges when it comes to selecting the “best” UPRT training for their Pilots. Different viewpoints from Academics, Flight Sims to in-Aircraft training are presented.

Altitude Physiology Training – Why do losses due to Hypoxia continue? A chamber flight 20 years ago may be sufficient to satisfy the FAR’s, but are your truly current? What are the “Pros and Cons” of various hypoxia training systems? Which is best? Should I train my Cabin Crew and Flight Engineers?

Spatial Disorientation/Situational Awareness – The chicken or the egg? Does one cause the other? Causes & Countermeasures. Like Hypoxia, losses due to Spatial Disorientation and loss of Situational Awareness continue, despite the availability to all Pilots of very good training programs and modern equipment. Statistics show that, in accidents where SD was a factor, 90% of those accidents results in fatalities. Don’t think you can succumb to SD? Think again.

We look forward to welcoming Glenn at our December 16th meeting!

Source: Teterboro Users Group


World-Way Aviation will attend NBAA 2015

World-Way Aviation announces participation in the main event of business aviation of the year: the NBAA 2015, in Las Vegas, NV.

NBAA's Business Aviation Convention & Exhibition will bring together 26,000 key aviation contacts from around the world, including current and prospective business aircraft owners, manufacturers and customers into one meeting place to get critical work accomplished. This premier industry event will offer:

- 1,000 exhibitors with the latest products and services
- Nearly 100 side-by-side business aircraft on static display
- Dozens of education sessions to help you operate safely and efficiently

You will find us at the World Fuel Services booth - C11216 (Las Vegas Convention Center).




World-Way Aviation is the 1st Brazilian FBO to operate Tronair Jet Porter JP100S Towbarless Tug

We are glad to announce that World-Way Aviation received the first order of the state of the art Jet Porter towbarless electric tug by Tronair. This type of tug is often used in the best FBOs worldwide due to its capacity to tow flawlessly a variety of aircraft models with the highest level of safety.

With OEM approved by top business jet manufactures, Tronair Jet Porter JP100S Tug is recommended for its reliability, flexibility and high performance in the toughest and challenging environments. Committed with the highest levels for aviation handling practices and bringing international safety standards, World-Way Aviation customers will experience the best FBO service in Brazil by innovating and investing in infrastructure, handling operations and customer service.

"With Tronair Jet Porter electric towbarless tug, we expect to achieve the safest handling operations and mitigate daily operation risks, as well as our company concern and commitment to create a clean and green environment", says Ana Recart, World-Way Aviation CEO.

Source: World-Way Aviation


Air Elite Network Sees Growth in Latin America

 Air Elite, the World Fuel Services sponsored network of high-end FBOs has seen strong growth so far this year with seven new locations added, including six in Latin America and the Caribbean, bringing the total number of participating FBOs to 45 worldwide. Among the recent additions to Latin America and the Caribbean are Caribbean Support & Flight Services at Ernesto Cortissoz International Airport at Barranquilla in Colombia, Jet Aviation Nassau in the Bahamas, World-Way Aviation at Sorocaba’s Bertram Luiz Leupolz Airport, near São Paulo inBrazil, Ecuacentair, which operates from the general aviation building at Mariscal Sucre International Airport in Quito, Ecuador, the Yu Lounge, operated by Leeward Flight Services at Robert L. Bradshaw International Airport in Basseterre, St. Kitts and Nevis and Jet Centre Curacao, at Hato International Airport on the southern Caribbean island country. They join Aerocardal Limitada at Comodoro Arturo Merino Benítez International Airport in Santiago Chile, Pazos FBO Services at San Juan, Puerto Rico’s Luis Muñoz Marín International Airport, St. Thomas Jet Center, and Cabo San Lucas International Airport in Mexico.

Air Elite was established in 2011 from the remains of the former Exxon Avitatnetwork, and to maintain the standards of the group, each location must meet specific criteria for customer service and the quality of their facility to be considered foracceptance. World Fuel Services expects the growth of the network will allow for better connectivity for business aircraft operators as they move between Mexico, the Caribbean and South America. It expects the network to eventually total more than 100 members.

Source: AIN Online (08/11/2015)


World Fuel Services Keeps Latin American Bizav on Full

Providing business aviation fuel is different in Latin America, compared with the norm in North America and much of the rest of the globe. Supplier World Fuel Services (WFS) understands that the traditional model of an FBO selling jet A at a profit to underwrite its service role is not the way it works in this part of the world. With one or two exceptions, the U.S.-based company’s regional sales director Leny Omilion explained to AIN, “Due to supplier monopolies or government control, the FBO-handler [in South and Central America] is not permitted to sell fuel.” Instead, the FBO-handler provides its services for a fee, and the entity in control provides fuel.

That said, World Fuel’s Air Elite Network of Diamond Service locations include 10 FBOs and ground operators in South America, Mexico and the Caribbean. Service providers earn Air Elite status by exhibiting high standards in service, safety and efficiency.

From its perch as one of the top fuel suppliers globally, World Fuel has noted that while the volume of flights between the U.S. and Europe has “held steady,” operators within the Mercosur economic region have slowed down their business travel activity. But to support that activity and help encourage growth, WFS counts a number of service offerings among its arsenal of products. It can provide contract fuel (Colt International); flight planning/trip support (OFP); Avcard perks and credit card services, FlyBuys Rewards loyalty benefits, insurance coverage and even charter brokerage through its recently acquired Avinode division. Central to its core mission, however, WFS cultivates and maintains strong supply chain agreements with local refineries and suppliers, which optimizes wide availability within the region and competitive pricing.

Internet-based dispatch is available on a 24-hour basis for fuel arrangements anywhere in the WFS umbrella of service coverage, according to the company. “We understand the strengths and challenges of specific airports; and we employ people and have offices in the local regions,” said the company.

Those challenges can include econo-political and infrastructure limitations, said WFS. According to the company, “The main challenges are with the fuel monopolies by suppliers and/or governments combined with limited trucks at certain airports during peak hours. [Generally] ground handlers have good availability of equipment and hangars,” said Omilion.

WFS (Booth 3014) has developed its FuelFinder mobile application, enabling registered users and account holders to search FBOs and other fuel providers within the WFS Services Network for contract fuel pricing data; available handling services and whether or not the Avcard aviation charge card is accepted at the particular location.

In the Latin American region, World Fuel recently added locations at Mexico’s Cabo San Lucas International Airport (MMSL), the first Air Elite Network FBO in the country; and World-Way Aviation at Sorocaba Airport (SDCO) less than an hour’s drive to Sao Paulo. The latter is the largest FBO in Brazil, said WFS, with a total of close to 97,000 sq ft of hangar space and almost 70,000 sq ft of ramp space at Sorocaba.

World Fuel Services punctuated its mission statement with the following philosophy, “It is our goal to provide flight operators with consistency of service and solutions when traveling anywhere around the globe, including Latin America.”

Source: AIN Online (08/08/2015)


LABACE Show Set To Open in Brazil Next Week

The 12th annual Latin American Business Aviation Conference & Exhibition (LABACE) is set to open in São Paulo, Brazil, on August 11. Brazilian general aviation association ABAG, which organizes the three-day event, expects this year’s show to be around the same size as previous editions. There will be 22 companies, including all the major business aircraft manufacturers, present on the static display at the city’s Congonhas Airport, and 62 companies have reserved booths for the indoor exhibit hall.

Discussion at LABACE will focus on the continuing impact on business aviation of ongoing economic difficulties in Brazil. Another priority for ABAG is to ensure that the bizav is not put at a disadvantage by government plans to revise the country’s aviation laws. New features of the show include a conference session on international operators on August 11 (, and this will focus on wider operational issues throughout Latin America.

AIN will publish special editions at LABACE on August 11 and 12. There will be full coverage of the show at AINonline from August 7, as well as in our AIN Alerts e-newsletters (including two special LABACE editions on August 10 and 12).

Source: AIN Online (08/06/2015)


KTEB Needs Your Input!

In an effort to determine the best technology for obtaining lower minimums at KTEB, the airport needs your input! Please click on the link below to complete the brief survey:

In order to maximize safety and efficiency, TUG works on your behalf to ensure that the busiest business aviation airport in the world is also the best equipped. Please assist us by taking a few minutes to complete this survey. The deadline for completion is July 1

Source: Teterboro Users Group


World Way Aviation joins Ritz-Carlton Customer Service Training for Air Elite members

World-Way Aviation, an FBO member of the Air Elite network, committed always with aviation safety and customer service best practices, joined the Customer Service Training for FBO operations presented by the prestigious training of Ritz-Carlton Leadership Center.

Held at the Ritz-Carlton Hotel in Westchester, New York, this training will elevate the standards for World-Way Aviation staff in order to enhance our customers service experience, delivering the Air Elite Diamond service standard and philosophy.

Along with other worldwide Air Elite members that joined the training, World-Way Aviation was able to straighten the relations with other FBO members of the network.

World-Way Aviation congratulates World Fuel Services team for organizing this event and recognized the effort for raising the bar on “Diamond Service” for all Air Elite FBO members.

Source: World Way Aviation


Air Elite adds six FBOs to global network

World Fuel Services has announced at EBACE 2015 that it has added six new FBOs to its growing Air Elite Network: World-Way Aviation in Sorocaba, Brazil; Caribbean Support & Flight Services in Barranquilla, Colombia; Jet Aviation in Nassau, Bahamas; Cabo San Lucas International Airport in Cabo San Lucas, Mexico; Fort Collins-Loveland jetCenter in Loveland, CO; and Fireblade Aviation in Johannesburg, South Africa.

World-Way Aviation is scheduled to open their state-of-the-art FBO in June, 2015 at Sorocaba Airport (SDCO), located 60 miles from São Paulo. This innovative, ground up facility will be the most modern, flexible link for business aircraft traveling to São Paulo. With a total of 96,960 square feet of hangar space and 69,642 square feet of hangar space planned, World-Way Aviation will easily be the largest FBO in Brazil. The well-equipped FBO facility will include office space, luxurious vip and pilot lounges, a flight planning room, conference room, cafeterias, and four hotel-style suites.

“We are proud to add Brazil to this selective group of the best FBOs in the world and we are anxious to begin operations as the premier business and general aviation destination in Brazil. When our operations begin, we will have the largest, most state-of-the art FBO in the country and we are happy to partner with the Air Elite philosophy to provide our guests the best in service when visiting São Paulo and the surrounding region,” said Ana Recart, ceo of World-Way Aviation.

Owned by E Oppenheimer & Son, Fireblade Aviation has been operating their world-class FBO and full range business aviation terminal at O.R. Tambo International Airport (FAOR) since September, 2014. The facility handles international and domestic arrivals and departures with full FBO services which include customs and immigration, South African landing clearance assistance (short notice available), airport fees, a commercial flight connection service, vip ground handling services, and hanger or apron parking. Their exclusive lounge facilities offer vip amenities which feature day bedrooms, vip suites, and shower rooms, along with a gym, spa and bistro dining.

“Fireblade Aviation is very excited to be a part of the Air Elite Network and to be the first FBO in Africa to meet the membership criteria. The Oppenheimer family has long dreamt of hosting a first-class FBO facility to provide visitors to South Africa the best experience possible. The Air Elite Network is a perfect fit for us and we are excited for the future of our business and the Network,” said Björn Ischner, general manager FBO.

With a strong presence in the flight support market in Colombia, Caribbean Support & Flight Services has just completed the finishing touches on their newest FBO facility located at Ernesto Cortissoz International Airport (SKBQ). Priding themselves on a customer-centric focus for delivering personalized, hassle-free, consistent service and unsurpassed local knowledge and expertise on the ground, the company now operates a total of six FBO/ground handling operations throughout Colombia. Caribbean Support & Flight Services offers customers full service ground handling services along with expert assistance with overflight and landing permits as well as customs & immigration.

“We are very enthusiastic to become a part of this impressive network and to be one of only four South American FBOs to carry the Air Elite Diamond Service designation. We look forward to showcasing the Diamond difference to operators visiting Barranquilla and all of Colombia for many years to come,” said Oscar Campos, commercial manager of Caribbean Support & Flight Services.

A milestone addition, Cabo San Lucas International Airport is the first FBO in Mexico to join the Air Elite Network. Serving the popular resort city of Cabo San Lucas, the FBO holds the distinction of being the only family-owned, private airport operator in Latin America. The FBO has a history of winning recognition for their high level of customer service in annual surveys. The 2015 Pilots' Choice survey ranked Cabo San Lucas International Airport as the best FBO in Mexico. The airport features an 8,100 square foot FBO and passenger terminal, over 900,000 square feet of total ramp space, and available hangar space. Their professional staff is capable of offering full service ground handling for aircraft as large as wide body airliners.

Sebastian Romo, ceo of Cabo San Lucas International Airport, expressed excitement and optimism with his FBO being the first Air Elite Network location in Mexico. “The aviation and aerospace industry in Mexico has been on a steady rise in recent years. We are happy to contribute to that trend by offering Air Elite level service in one of the more unique and breathtakingly beautiful areas of our great country!”

Fort Collins-Loveland jetCenter's newly remodeled facility is located at Fort Collins-Loveland Municipal Airport (KFNL) and is part of the award-winning jetCenters of Colorado chain. The chain was voted the third best small FBO chain in the 2015 Professional Pilot PRASE survey. The jetCenter is the only 24/7 FBO operation located in northern Colorado and is positioned as the gateway to Estes Park in the Rocky Mountain National Park. Fort Collins-Loveland jetCenter offers customers quick turns, competitive fuel prices, transient hangars, deicing type I & IV and hot fueling for helicopters, while its facility features free Wi-Fi, WSI flight planning, private crew lounge, crew cars, crew showers.

“With Denver jetCenter joining the Air Elite Network last year, we have been anticipating becoming an Air Elite Diamond Service Location for some time now. We are honored to be the latest member of the jetCenters of Colorado family to receive the Air Elite designation and to mesh their quality and service standards with our reputation for quality and consistency,” said Deb Montgomery, vice president/general manager of Fort Collins-Loveland jetCenter.

Jet Aviation began operating its new Nassau, Bahamas location at Lynden Pindling International Airport (MYNN) on January 1, 2015 following the signing of an FBO management agreement with Executive Flight Services (EFS). The FBO currently features 305,000 square feet of ramp space and includes onsite Bahamas Customs and Immigration available 24 hours per day, concierge service, computerized flight planning, pilot lounge, executive lounges, conference room, courtesy offices, on-site car rental and 20,000 square feet of hangar space.

“Jet Aviation's reputation for providing customers with consistent, personalized service has made us a natural fit for the Air Elite Network. Since the network's inception in 2011, we have had ten of our global FBOs partner with Air Elite. Jet Aviation has now extended our operations to our first Caribbean facility in Nassau, Bahamas, and we are pleased to add an 11th location to the growing network,” said John Langevin, vice president, FBO operations, North America for Jet Aviation.

In keeping with their promise to provide the best-in-class service and facilities, customers have come to expect from Jet Aviation, the FBO is currently undergoing significant renovations. In addition to repaving and expanding the ramp, Jet Aviation is adding new tenant hangars and remodeling the 10,000 square foot FBO interior to include a new lobby, pilot's lounge, vip rooms and conference rooms.

With these additions, the Air Elite Network now has 43 locations worldwide. The network was established in late 2011 and each FBO must meet a number of airport, facility and service quality standards in order to qualify for membership. To learn more about the Air Elite Network, please visit World Fuel Services and Air Elite in Stand A066 at EBACE 2015 from May 19 – May 21 in Geneva, Switzerland.

Press release issued by World Fuel Services.

Source: World Fuel Services


Six More FBOs Join Air Elite Network

World Fuel Services has announced that six new FBOs have joined the expanding Air Elite Network, with nine having been accredited in 2015. The latest members bring Air Elite-accredited locations to 43 around the globe, since the launch of the program by World Fuel Services in late 2011. Member FBOs are required to meet high standards of airport, facility and customer services, which are regularly audited to ensure that they are being maintained.

New additions to the network include Fireblade Aviation’s FBO at O.R. Tambo International Airport (Johannesburg) in South Africa, Caribbean Support & Flight Services at Ernesto Cortissoz International Airport at Barranquilla in Colombia, and Fort Collins-Loveland jetCenter in northern Colorado. Jet Aviation’s new FBOat Nassau in the Bahamas joined the network at the start of the year, bringing Jet Aviation’s contribution to the Air Elite roster to 11. The network has also added its first member in Mexico, in the shape of the privately owned Cabo San Lucas International Airport FBO.

The sixth new Air Elite FBO is to begin operations next month, when World-Way Aviation opens its state-of-the-art new facility at Sorocaba, near São Paulo in Brazil.

Source: AIN Online (05/21/2015)


Teterboro Users Group will host meeting on May 20th, 2015

"It's The Law": FAA Investigation & Enforcement

We will hold our regularly scheduled TUG Meeting on Wed, May 20, 2015 at 9:30 am in the Port Authority Conference Room, 90 Moonachie Ave, Moonachie, NJ 07074. Coffee and breakfast breads will be served at 9:00 am, and a luncheon of sandwiches and soft drinks will follow the meeting.

Our agenda is as follows:
- "It's The Law" - FAA Investigation & Enforcement: Trends, Policies & Procedures. Our keynote speakers will be FAA Teterboro FSDO Manager George Bennett and Aviation Attorney and Partner in Condon & Forsyth LLP Anthony Battista.
- Gary Palm, KTEB ATCT Manager: Teterboro Tower Topics
- Renee Spann, KTEB Airport Manager & Pam Phillips, Manager Airport Operations & Security: Airport Operations update

Source: Teterboro Users Group


World-Way Aviation is the first Brazilian FBO to join Air Elite Network

We are proud to announce that World-Way Aviation has joined the Air Elite Network.

After affirming World-Way Aviation exceeded the highest demands and qualifications of the Air Elite Membership, World-Way Aviation has accepted the invitation from the Air Elite Board and become the 38th member of the network.

Air Elite is a global network of uniquely exceptional FBOs delivering “diamond level” customer service. This premier network earns brand recognition and customer trust by benchmarking on legendary customer service, and by ensuring that each location follows high quality standards.

When the FBO begins its operations in 2015, World-Way Aviation will ensure the best aviation safety practices and first class customer service and facilities to comply with Air Elite customer service philosophy.

World-Way Aviation customers will experience the Air Elite “diamond service” and World Fuel Services’ benefits and rewards, such as quadruple FlyBuys Reward when using your AVCARD on your linked purchases.

“It’s such an honor to represent our country, and at the same time be connected to the Air Elite Network of FBOs that was our source of inspiration and reference for the World-Way Aviation FBO project” said a World-Way Aviation Spokesperson.

“We are proud to add Brazil in this selective network of Diamond Service Locations throughout the world.”

Source: World-Way Aviation


What Makes a CHIEF PILOT?

Defining the Chief Pilot

While each fight department is unique, the aviation department personnel portion of the NBAA Management Guide (Section 1.6) offers a detailed description of the responsibilities of the typical chief pilot.

Chief pilot duties include:

» Remaining informed of the latest developments within the business aviation community, including the FARs, and other federal, state, local and foreign regulations affecting operations

» Establishing and supervising the initial and recurrent training of aviation department personnel, both internally and externally with a professional training facility

» Instructing flight crews in the use of the standard operating procedures (SOP) manual

» Ensuring that revisions and amendments to the standard operating procedures are current

» Preparing and distributing periodic reports and statistics as required

» Assisting with the preparation of budgets and financial forecasts

» Reviewing the current budget implementation

» Evaluating department expenditures incurred by subordinates If the chief pilot also is the aviation department manager (and perhaps a line captain), his duties could appear overwhelming. In this instance, many of the listed duties should be delegated to other aviation department members. For example, administrative and personnel functions should be delegated to non-aviation department corporation members.

A chief pilot not only needs to be a superior aviator; he or she must also be a role model with excellent leadership and communication skills.

For pilots making a career out of business aviation, there’s a clear progression from first officer to captain. While each flight operation is different, aviators can expect to move up as they gain more experience and type ratings. What’s less clear is how to make the jump from captain to chief pilot.

“There’s not necessarily a certain number of hours you need to log. When I became the chief pilot, I was one of the junior people in the department,” said Candace Covington, who leads a team of 10 pilots for an NBAA Member Company based on the West Coast. “It’s about developing the knowledge and skills required and demonstrating discipline in your profession.”

While captains do take on managerial tasks, the chief pilot is responsible for the overall success of the flight operations team and – alongside the director and other managers – the entire flight department. Chief pilots set crew-duty schedules, ensure rest guidelines and standard operating procedures (SOPs) are followed, manage day-to-day operations and coordinate crew training.

“You assume a lot more responsibilities when you go from captain to chief pilot,” said Larry Luciani, chief pilot for Amway Aviation. “Your roles increase.”

Along with the director of aviation, the chief pilot has a role in human resources, staffing decisions, administration, budgeting, fleet management and regulatory compliance.

“You’re also a leader,” said Covington. “You have to ensure each pilot has the resources and opportunities to grow professionally. That involves mentoring and encouraging individuals to become experts in various aspects of business aviation, such as international operations, contract fuel, IS-BAO (the International Standard for Business Aircraft Operations) and training.”

How to Distinguish Yourself

In fact, taking ownership of important flight department responsibilities is a path many chief pilots say led to their current job. Covington, who joined her department in 2008, assisted with implementing a fuel tankering and analysis program, revised the flight operations manual and updated the emergency response plan. She was made chief pilot in 2012.

“In today’s flight department, there are dozens of collateral duties that need to be covered by the flight operations team and supervised by the chief pilot,” said Covington. “The best way to understand a job is to do it. Anyone with aspirations of becoming a chief pilot should volunteer for a variety of collateral duties.”

Volunteering for a big project that touches many different parts of the flight department also demonstrates to the leadership that you’re ready for more responsibility.

“I was hired as a line pilot in 2005, but at the time, I had the opportunity to become the safety officer in our department,” said one chief pilot, who is 34 years old and works for an NBAA Member Company in the Midwest. “My director sent me to an aviation program at the University of Southern California’s Viterbi School [of Engineering to learn about] safety management systems. When I returned, I led the department’s IS-BAO registration. That exposed me to every side of the operation from the point of view of safety, which is fundamental to everything we do here.”

When the Midwestern flight department acquired a new airplane in 2007, they oung pilot volunteered to lead the initial operating experience training. After flying with the aircraft manufacturer, he trained the seven other pilots in the department over six months.

“If you’re in a flight department, projects will pop up for you to be part of,” said Luciani. “Don’t wait to be assigned a project; go to your chief pilot or director and volunteer.”

Get Engaged in the Industry

Looking beyond the flight department, chief pilots recommend getting more involved in the parent company.

“Business aviation people tend to be isolated from the parent company, but it’s important to be familiar with the company you work for,” said Luciani. “Understand how the company works, why it’s profitable, what the senior leadership’s philosophy is.”

As flight department leaders, chief pilots need to understand the department is a cost center and be able to justify the department’s value to the parent company.

“You have to ensure the flight department goals are aligned with the corporate goals without losing sight of the aviation industry,” said Covington, “Business aviation is a dynamic, fast-paced industry. A flight department can ‘fall behind’ quickly.”

By volunteering to be the person who stays up to date on regulatory changes and the latest technologies, pilots can help their managers keep the flight department ahead of the curve, while expressing personal interest in doing more.

Continuing Education and Airmanship

“If you want to advance, being aware of what’s going on in the industry around you is very important,” said Luciani. “Read aviation trade publications, research the latest rulemakings and consider getting the Certified Aviation Manager (CAM) credential. You’re tested on so many areas of business aviation and people management. Just putting in the effort shows you’re ready for more.”

Luciani and Covington also recommend taking continuing-education programs from aviation or business schools, as well as attending the annual NBAA Leadership Conference. “It’s a good place to learn about different leadership styles and the skills you’ll need as a manager,” said Luciani.

Part of what makes the chief pilot’s job so challenging, as well as exciting, is that it demands a very deep set of leadership skills, as well as excellent piloting skills. As the director of the Midwestern flight department said, “You don’t want a chief pilot who’s not excellent in the cockpit.”

The chief pilot should instill a commitment to precision flying in the entire team, and embody the department’s safety culture.

“We spend a lot of time talking about professionalism,” said Covington. “Being a chief pilot is much more than SOPs. You have to hold yourself to a high standard and be a [role] model for your team.”

A Different Kind of Job

Of course, “being great on the flight deck is a start, but it’s a small part of what you need,” said Luciani. While he, the department’s other chief pilot and their vice president are rated as captains, they only fly as first officers. “A captain should be able to focus on flight planning without distractions, and we’re caught up in running the department.”

There are several “soft skills” chief pilots list as important: a strong work ethic, time management, the ability to make decisions under pressure, being a team player and earning the respect of your peers. By far, the number one skill they list is communication.

“I spend a lot of my time listening; you need to be able to determine what the problem is before you act,” said Luciani. “You also need to be able to make yourself understood.”

Chief pilots also emphasize confidence in yourself and your team. “Micromanagers may get the job done, but they’re not good leaders,” said Covington. “Have the confidence to delegate. Be a people-focused manager.”

After all, management is what defines the chief pilot’s role.

“Understand that the job is very different,” said Luciani. “When a captain is done with a trip, they can file their trip report and be done. As a chief pilot, you have to come in the next day and lead the department.”

Before making the step up, chief pilots advise considering whether it’s really a job you want.

“Know what the job entails, and know yourself,” said the Midwestern chief pilot.

“It’s important to have a passion for the business side of the flight department.”


To learn how the chief pilot fits into the typical flight department structure, consult the Administration section of the NBAA Management Guide at

Source: NBAA Insider


Gulfstream Earns Brazil Certification for G280

Gulfstream announced today that its super-midsize G280 has received certification from Brazil’s civil aviation authority ANAC, paving the way for deliveries of the twinjet to begin to that country.

“We have delivered more than 50 G280s since the aircraft first went into service in November 2012,” said company president Larry Flynn. “Of all the countries in South America, this aircraft is particularly well suited for Brazil. Departing from São Paulo, the G280 can reach the entire continent without refueling and can fly to theU.S. and Europe with one stop.”

According to the airframer, a delivery of the 10-passenger G280, is pending in Brazil.

The twinjet has a range of 3,600 nm at Mach 0.80 and a max cruising altitude of 45,000 feet.

Source: AIN Online


NATAs Safety 1st Demo Goes Live

An online, interactive demonstration of the National Air Transportation Association’s (NATA) new Safety 1st Digital Emergency Response System (ERS), created in partnership with AP3 Technologies, is now live. The Digital ERS was designed to assist companies in preparing for and responding to emergency situations. The demonstration guides viewers through the Digital ERS’s major features, which include automatic e-mail, text or phone notification to a company’s response team in the event of an emergency, as well as optional encryption of Digital ERS user data within the system. NATA’s new online tool uses a business’s existing or custom-developed emergency response plan. The ERS provides access to contact lists, emergency checklists and enhanced communications tools.

Source: AIN Online


Hyatt announces plans for a new hotel in Sorocaba

Hyatt Place Sorocaba and Hyatt Place Macaé are expected to debut in 2017. By 2017, the Hyatt Place brand is expected to have three hotels in southeast Brazil: Hyatt Place São José do Rio Preto, Hyatt Place Sorocaba and Hyatt Place Macaé

CHICAGO (December 17, 2014) – Hyatt Hotels Corporation (NYSE: H) and FSA Group S.A. announced today that joint venture entities formed by Hyatt affiliates and FSA
Group have entered into agreements to purchase two sites in Brazil to develop Hyatt Place Sorocaba and Hyatt Place Macaé. Upon the closing of the site acquisitions, the joint venture entities will enter into agreements with FSA Group to manage the design, planning and construction of the hotels and with Hyatt affiliates to provide management services in connection with the operation of the hotels upon opening, which is expected in the first quarter of 2017.

These two hotels are part of a larger master development agreement between Hyatt affiliates and FSA Group to develop a total of nine Hyatt Place hotels across Brazil. The first hotel as part of this agreement, Hyatt Place São José do Rio Preto, was announced in April 2014 and is expected to open in mid-2016.

Hyatt Place Sorocaba
Located approximately 100 kilometers from the city of Sao Paulo, Sorocaba is one of the region’s most important industrial cities, serving as headquarters for numerous multinational companies across diverse industry sectors. Hyatt Place Sorocaba will be a component of a mixed-use project known as Iguatemi Esplanada owned by Iguatemi Empresa de Shopping Centers S.A. (Iguatemi), one of Brazil’s largest retail developers and the owner of many high-end retail malls throughout Brazil. The Iguatemi Esplanada completed a large expansion of its retail component in November 2013, and plans to add two office towers and a luxury residential component in phases over the next several years. The 176-room Hyatt Place hotel will feature a lobby lounge and restaurant, a fitness center, and approximately 200 square meters of flexible meeting space.

Source Hyatt


Gulfstream Brazil Gets Part 145 OK

Gulfstream Aerospace’s service center in Sorocaba, Brazil, recently received FAA Part 145 approval. The approval allows Gulfstream Brazil technicians to perform maintenance on the following U.S.-registered Gulfstream models: GV series, including the G550; GIV series, including the G450; G200; G150; G100; and GIII. Approval for the G650 and G280 is expected later this year.

“Many of our U.S.-based customers travel to Brazil to conduct business,” said Gulfstream Product Support president Mark Burns. “We are pleased to add to our service capabilities to meet their needs.”

In the third quarter of last year, Gulfstream Brazil employees moved into a nearly 38,000-sq-ft facility at Bertram Luiz Leupolz Airport about 56 miles from downtown São Paulo. The facility includes a 34,768-sq-ft hangar and a parts warehouse with more than $8 million in inventory.

Source: AIN Online


The consortium of companies that will build the control tower (ATC) at Sorocaba airport was defined

The implementation of a control tower at the Sorocaba Bertram Luiz Leupolz airport, which was scheduled in two packages of works, will be held by the State of Sao Paulo Airport Authority (Daesp). The construction consortium that besides the tower will also be responsible for building a power substation, attachments, operational access roads and road system will be the DP Barros / São Paulo Engenharia, as published in the latest edition of the Official State Gazette (DOE). The total cost of the improvements will be R$ 13.8 million, in a period of 24 months. The expectation is that interventions are completed by early 2017, as the forecast is that the works beginning occur on the next month.


The construction of the control tower is one of the main requirements for Sorocaba Airport internationalization process to be authorized by the IRS, and it was scheduled in two work packages, one funded by the federal government (announcement in July 2014) and other by the Sao Paulo state government (announcement in February of last year). According to the Airport Authority (Daesp), as the federal bidding has not yet occurred, the agency (Daesp) decided to pay 100% of the improvements. The reason, emphasizes, is the importance of the airport, which has a growth rate between 15% and 20% a year, “is an important hub of maintenance for business aircraft manufacturers (MRO)”. At this time, the application of internationalization is analyzed by a group the National Commission of Port Authorities (Conaero).


The discussion process with federal agencies for the aerodrome internationalization began in May 2013, but the IRS, responsible for the customs area, did not comply in favor of the process. In April 2014, Daesp came back requesting again a new consultation on the subject, this time with a different approach, targeting the customs service “on request” status, in other words, with a prior planning of airport international operations. However, in June, the IRS maintained the opposition to the claim. In August last year, the Department of Logistics and Transport of the State of São Paulo, requested by letter the support of SAC (Secretariat of Civil Aviation) to promote the internationalization of the airfield.


Other improvements At a cost of R$ 3.57 million, two other improvement packages are underway in Sorocaba airport. One of them involves the construction of a second aircraft parking ramp, engines run-up area and expansion of the taxi-way and internal access. Works began in February 2014 and the Airport Authority (Daesp) did not informed the current status, although completion was scheduled for this month. Another work in progress is the renovation and expansion of airport fire section, construction and extension of airport walls, which demanded investment of R$ 1.2 million. The works started in December 2013 and, as our team found at the site, have been completed.


Source: Cruzeiro do Sul news


New International Standard for Business Aviation Ground Handling Launched

A new business aviation ground-handling standard was unveiled at the European Business Aviation Convention & Exhibition this week, which is modeled on the successful International Standard for Business Aircraft Operations (IS-BAO) program.

“The IS-BAO program was developed more than 12 years ago and has matured significantly over that period of time,” said Jim Cannon, IBAC’s IS-BAO program director. “We used the IS-BAO platform as the basis for IS-BAH, which will help institute best practices for fixed-based operators and ground handling organizations at airports around the world.”

IS-BAH will be familiar to those already participating in the IS-BAO program. The IS-BAH safety management system (SMS) structure, including SMS certification, is identical to IS-BAO, though other components address the operational environment of FBOs and ground handling facilities. IBAC will also provide an implementation guide and other guidance materials for IS-BAH, just as it has for IS-BAO.

IBAC will work with the National Air Transportation Association to establish a standards board of industry experts to assess and revise the standard annually, in a manner consistent with IS-BAO revision procedures, and a review board will approve all audit reports.

The SMS certification is particularly significant to business aircraft operators as International Civil Aviation Organization (ICAO) SMS requirements become more prevalent in business aviation, including the ground-handling aspect of operations.

“The IS-BAH program will help ensure registered ground handling organizations are conducting their operations under a set of standardized best practices,” said Cannon. “It will also help business aircraft operators using those facilities verify that the organization has incorporated SMS processes.”

IS-BAH is the result of more than two years of development first suggested by the European Business Aviation Association. IBAC anticipates publishing the IS-BAH and related guidance materials by July 1, at which time auditors will begin being trained and credentialed through IBAC workshops. Auditor qualifications, credentialing and currency requirements will be similar to the IS-BAO program, although IS-BAH auditors will be required to have at least five years of experience with ground handling organizations in lieu of flight operations or aircraft maintenance experience.

Source IBAC


Mitigating the High Cost of Ground-Handling Incidents

Flight departments should check to see if the FBOs they use meet the aircraft operator’s safety standards.

Business aviation has always been committed to safe operations, with safety management systems (SMS) being the latest product of continuing efforts to enhance safety. Hundreds of flight departments and air charter providers are in various stages of implementing an SMS, often choosing the International Standard for Business Aircraft Operations (IS-BAO). Many business aircraft operators also undergo third –party safety audits. And still more operators voluntarily implement various industry best practices. But do you know what safety policies and procedures your ground –handling provider has adopted?

“Many operators have invested substantial resources in growing their own safety management systems to improve safety and mitigate risk”, noted Mark Larsen, NBAA’s senior manager of safety and flight operations. “Operators should consider the safety of their asset when the pilot locks the door and walks away for the night”.

The Cost of Ground-Handling Incidents

Dr. Benjamin “BJ” Goodheart, director of aviation safety and claims management at AirSure Limited, a Golden, CO aviation insurance broker, said operators are often unaware of the high potential cost of ground-Handling incidents (see chart). AirSure’s historical average for general aviation ground-handling –related claims is $ 105,000. The highest general aviation ground-handling-related claim managed by AirSure in recent years was nearly $7.5 million.
“Aircraft operators are often surprised by the total value of a ground-handling-related claim, but the claim amount isn’t just for repair of the aircraft”, said Goodheart. Diminution of aircraft value vhen selling the airplane and loss of use of the aircraft while it is being repaired – which often means leasing or chartering another aircraft – make up a large percentage of ground-handling-related claims, he noted.
“Diminution of value of the [damaged] asset frequently ranges between 2 and 20 percent of the overall value of the aircraft, and knowing the true amount that an aircraft’s value has been diminished is difficult [to determine] until the actual sale, “explained Goodheart. “In a soft market, like we have know, damage history can make a big difference in the final selling price and length of time to sell the aircraft. If there are 20 aircraft for sale that meet the buyer’s requirements, why buy the one with damage history?”
Goodheart handles hundreds of claims a year, and approximately 80 percent of them are related to ground-handling-incidents, not flight-related-events. Although ground-handling events are not likely to be fatal or result in serious bodily injury, their frequency demands operator’s attention.

A New Ground-Handling Metric

In 2012, the international Business Aviation Council (IBAC), which manages the IS-BAO program, partnered with the National Air Transportation Association (NATA) to develop a new ground-handling audit standard – the International Standard for Business Aircraft Handling (IS-BAH), which was officially introduced in May. This new standard incorporates many of the guide-lines from NATA’s popular Ground Audit Standard, as well as elements of that association’s Safety 1st training program, but IS-BAH follows the format and existing procedures of the IS-BAO program.
“IS-BAH also gained a great deal of insight and guidance from the industry working groups that developed the initial drafts of the standard, “said Jim Cannon, IBAC’s IS-BAO program director. “IS-BAH will help ensure that registered ground-handling organizations are conducting their operations under a set o industry best practices. It will also help business aircraft operators using those facilities to verify that the organization has incorporated SMS processes”.
IS-BAH covers areas such as safety management, organization and personnel, training and proficiency, facilities and ramp procedures, and more. The standard is based on SMS principles of defined policies and procedures, risk management, safety assurance and safety promotion. The integration of NATA’s Safety 1st training concepts is a critical component.
“The IS-BAH standard mirrors the IS-BAO standard in format and intent but represents FBO/Handling agency industry best practices” said Cannon. “Like IS-BAO, IS-BAH integrates the principles of safety management systems based on ICAO [International Civil Aviation Organizations] standards”

Industry Support for an FBO standard

Goodheart is a strong supporter of IS-BAH. “ Many operators pay only cursory attention to a ground handler’s practices and procedures, but they are interacting directly with their own safety system. It makes sense for IS-BAO- compliant operators to look for IS-BAH- registered facilities because they speak the same language, follow the same processes and demonstrate the same commitment to safety and continuous improvement”.

Business aircraft operators have periodically subjected their own operations to third-party safety audits, but not many aircraft operators expect their ground-handling facilities to have been audited.

“Adequate and frequent training [of FBO personnel] is so important, “added Goodheart. “Business aircraft pilots typically attend extensive training twice a year. How often do line-service technicians attend training to operate the same equipment? Flight training has evolved dramatically in the past few decades, but ground training, aside from technological advances in delivery methods, remains essentially where it was 30 years ago.
There are some fantastic training tools available but frequency of training is often insuvicient”
“I am so pleased IBAC ha developed this new standard for FBOs, “said Steve Charbonneau, senior manager of aviation training and standards at Altria Client Services Inc. “The NBAA Safety Committee has been pursuing this type of initiative for years, and we’re happy to see forward movement through the new IS-BAH program”
“We’ve been tracking hazard and incident reports over the last few years and we’ve noticed a trend that the majority of our incidents are ground-handling related.” Charbonneau continued. “w are taking this risk very seriously. As a result of a recent incident, we are considering the possibility of starting a desk audit questionnaire to begin to discern which FBOs have done thorough training and might be on their way to meeting the new IBAC standard’.

Auditing FBOs

Aircraft operators for decades have periodically subjected their own operations to third-party safety audits, but not many operators expect their ground-handling facilities to have been audited. Larger and more sophisticated aircraft operator sometimes implement a proprietary audit to monitor their ground handlers’ operations and safety programs, but he typical flight department or air charter company simply does not have the resources to oversee organizations that provide ground handling.

“Aircraft operators often have a list of qualifications for choosing an FBO – Fuel price, loyalty points earned, quality of facilities and overall customer service”, said Goodheart. “ Safety often lies near the bottom of the qualifications list, and operators may not get that far. If the fuel prices is right and loyalty points are awarded by an FBO, that’s the winner”.

With the debut of IS-BAH, companies now have a new tool to vet the FBOs they use. There is also a good financial reason to look at a ground services provider’s insurance coverage. “If there is a ground-related claim and the FBO involved is underinsured or liability is unclear, the aircraft operator might find themselves taking the hit for the claim,” said Goodheart. “It pays to know who you’re doing business with”.

Develop a Standard, Ensure It Is Met

Regardless of what method an aircraft operator chooses to vet their ground-handling providers, operators should establish minimum safety, training and operational standards they require of their FBOs, and operators should implement procedures to verify those standards are being met on an ongoing basis.
“For business aircraft operators that have incorporated an SMS, the IS-BAH program provides an excellent model to monitor third-party vendors, such as FBO and handling agencies”, said Cannon.
And in the short time since IS-BAH was introduced, “the reaction from the FBO/handling segment of the industry has been tremendous, far more positive than we had anticipated”, said Cannon.

For more information
Visit NBAA’s IS-BAH resources page at, and NBAA’s aircraft insurance resources at

A Tiered Approach to Mitigating Ground Handling Risks
Dr. Benjamin Goodheart, director of aviation safety and claims management at AirSure Limited, recommends that aircraft operators consider a tiered approach to mitigating risk when choosing an FBO.
>Some Operators send a self-audit form asking basic questions about the FBO’s safety, training and security practices.
>Other Operators require that their flight crews complete FBO audit form at least once a year.
>Still others send their safety manager or another individual trained to conduct audits to do on-site audits of FBOs. However, because of the time and resources needed to conduct an on-site inspection, most operators that perform such audits only do so at FBOs used on a frequent basis or where their aircraft are based.

Source: NBAA Insider


Sorocaba Airport to be analyzed to receive International Status

Five Brazilian airports request international status

A working group established by the Brazilian airport authorities will set the guidelines for the internationalization of airports in the country.

The decision was made by Conaero (National Commission of Airport Authorities), after noticing that that there are now five airport s in Brazil requesting the international status and one airport and asking to remove the international status - and no general rule for the procedure of those requests.

Conaero goal is to discuss and stipulate the policies and strategies for conducting the process.

The group is now reviewing requests from airports in Sorocaba (SP), Porto Velho (RO), Rio Branco (AC), Cabo Frio (RJ) and future Catarina Airport in São Roque (SP).

Coordinated by the Department of Civil Aviation, the working group is composed of the National Civil Aviation Agency (ANAC), Infraero, Air Force, IBAMA, the Federal Police, IRS, ANVISA (attached Health Agency) and Vigiagro (linked to Agriculture Agency).

According to group members, the desired situation is the definition of a policy of internationalization of airports as regional and national development strategy; strengthening the structures of government agencies aimed at supporting the international air traffic operations; and maintaining current technical process of internationalization.

Today, the situation is as follows: the airport operator requests to public agencies (IRS, PF, ANVISA and Vigiagro) a certificate of attendance capacity of the international air traffic operations.

Following the previous process, ANAC analyze these affidavits and other documentation, and if the operator complies with the legal requirements, Anac recognizes the airport as international.

The Agency’s complain about the large amount of requests and insufficient human and logistical resources to meet all of them.

"The Federal Police is in the standardization process of examination of the requests and legal opinions. Issues such as inspection criteria, requirements and normative instruction model are still being studied, "says André Zaca Furquim, representative of the Federal Police in the Working Group.

"We also need to discuss whether we approve the airport project in early stages or when it is almost ready. Once the guideline is approved, we have secured resources to do our work at strategic airports."

The representative of Anac, Luís Gustavo Carneiro, said it is important that agencies understand know how an airport works.

"After all, we have more than 30 airports with international flights in Brazil. We need to treat each case as one and define the ports of entrance and exit of the country, "he said.

The IRS agency (Receita Federal) are responsible for the "Customs areas “of the airports, and apply inspection. "There are airports, however, that do not justify the customs area 24 hours a day," said Antonio Braga Nephew, representative of the agency in the Conaero group.

The airport Uruguayana in Rio Grande do Sul, for example, withdrawn the customs area. The same happened to Porto Velho.

"Some airports ask for internationalization, but do not give conditions for work. We Believe they are misrepresenting claims for internationalization. Sometimes arrive four requests for the same airport at the same time, "he explained.

Another problem is how to meet a request for an international airport that is close to another that is already international.

According to Paul Possas, Airport Management Director of the SAC, a possibility being discussed is to qualify international airports "on demand" - the teams would be mobilized only when there were international flights.

It happened, for example, in Cuiabá Airport during the World Cup.

Ricardo Rocha, also of SAC, said the idea is, at first, try to identify the problems of each agency.

"We need to know if the agencies have sufficient staff to meet the demands. And if you have not, how can you meet them "he said.

Source: Brazil Portal (11/18/2014)


Teterboro Airport will host chief pilot webinar for operators

Chief Pilot Webinar – Thursday, Nov. 13 at 1:00pm EST

Teterboro Airport will be hosting the fall/winter Chief Pilot Webinar on Thursday, November 13th at 1:00pm, and we welcome your participation and input for the agenda. Currently, we plan to discuss:

- Winter Operations
- Airport Procedures
- ATCT Procedures
- Port Authority Airports – Construction Potentially Impacting TEB
- Approach & Departure Procedures
- Charted Visual Procedure for Runway 19
- Dalton 2 Departure

WebEx Information:

Topic: KTEB Chief Pilot Webinar
Date and Time: Thursday, November 13, 2014 1:00 pm, Eastern Standard Time (New York, GMT-05:00)
Event Number: 662 604 792
Event Password: teterboro
Event address for attendees:
Dial-In Information
US TOLL: +1-415-655-0003
Access code: 662 604 792

We welcome your thoughts on additional agenda items, so please forward your ideas to Pam Walden at

Source: Teterboro Users Group


Sorocaba Airport will receive Air traffic Control Tower

It will be invested R $ 14.6 million.

Construction works expected to be delivered on April 2015.

The State of São Paulo Airport Authority (Daesp) published in October the bidding process for the implementation of the Air Traffic Control tower at the Bertram Luiz Leopolz Airpot in Sorocaba (SP). The predicted Investment for the construction works is R$ 14.6 million. The work is scheduled to begin on December 2014 and completed by April 2016.

The package of improvements includes the construction of the ATC with 500 square meters, main substation, operating attachments and access routes. In addition it will be deployed two generators, two sets of transformers, regulators and electrical DC infrastructure for emergency.

According to Daesp, the deployment of the control tower will bring more safety to users of Sorocaba Airport which is the main geared to general aviation in the state. The implementation works of the tower will be implemented with funds from the state government.

Source: Flight Market (10/27/2014)


Bizjets Used for Time Efficiency, Not Luxury

Newly released results from Aviation International News sister publication Business Jet Traveler’s 2014 Reader’s Choice Survey reconfirm that those who fly privately do so primarily for efficiency, not luxury. Among the 1,200 business jet fliers who participated in the fourth annual BJT survey, “save time” again emerged as the number-one reason for using business aviation, followed by “ability to use airports that airlines don’t serve.”

When BJT asked readers how their flying has changed over the past year, 46.4 percent said they “flew about the same” as in the year before. Meanwhile, 27.8 percent said they flew a bit or much more, 17.5 percent said a “bit less” and 8.4 percent “much less.” Asked about the year ahead, 50.8 percent expect to fly about the same, while 39.6 percent anticipate flying a bit or much more. Only 9.5 percent plan to fly a bit or much less.

Readers also identified the three most important features of a business aircraft as range, economical operation and cabin size, respectively. Surprisingly, speed ranked sixth; cabin amenities 10th; product support 11th; and baggage space last in 12th place.

The survey results also include readers’ preferences for fractional share providers, jet cards, charter operators and aircraft models, among other data.

Source: AIN Online (07/10/2014)


Brazil Thinks Big for Bizav MRO Expansions

At the third Latin American Aviation Supply & Services (LAASS), held Sunday in São Paulo, Brazil, heavy hitters in the local aviation community heard that new business aviation hangar and maintenance facilities are coming.

TAM Aviação Executivo–which built its business aircraft maintenance facility, one of the first large installations in Brazil, at Jundaí Airport near São Paulo in 2004–is planning another. Since the last available hangar lot at Jundaí was taken earlier this year, TAM is building a new business aircraft maintenance facility at Aracati, near Fortaleza in northeast Brazil, by year-end, again in line with its rule to “be first.”

Meanwhile, World-Way Aviation defended its choice of Sorocaba, pointing out that its neighbors are aircraft maintenance centers for Gulfstream, Dassault, Pratt & Whitney and Embraer, as well as an aircraft base for department store Casas Bahia. World-Way’s new 96,800-sq-ft hangar, which is right next door to Embraer on the field, now has a roof overhead and completion is expected early next year.

Source: AIN Online (07/09/2014)


Engine support from PW Canada

Engine maker Pratt & Whitney Canada (Stand 2009) is here at LABACE to highlight its engine support capabilities, which are primarily handled through the local service center at Sorocaba in the São Paulo region. Established in 1999, the Sorocaba facility is part of the global PWC support network, reporting to the West Virginia overhaul and service center, but is particularly involved in supporting the more than 2,000 PWC engines that are operational in Brazil.

Those engines range from the smaller members of the PT6A turboprop range to turbofans used in large business jets and regional airliners, and the Sorocaba facility has the capability to perform various levels of maintenance on all of them. For any work that the center cannot undertake then it can draw on the wider PWC network.

As part of PWC’s commitment to cost-effective support it has devised a range of umbrella packages that can be tailored to meet a customer’s particular needs. Operators can choose to pay flat monthly fees per flight hour, in turn receiving guaranteed support and ensuring predictable through-life costs. That support includes major repairs and the ability to call on mobile repair teams that can fly in to provide on-wing maintenance where possible. Pratt & Whitney Canada do Brasil also holds 26 engines of varying types at Sorocaba that can be leased to operators so that they can stay flying while their own engines are being serviced or overhauled.

Source: AIN Online (16/08/2014)


Dassault Expands Support for Growing Latin American Market

Dassault Falcon Jet is investing in a major expansion of its Sorocaba maintenance facility over the next few months “to better accommodate the demands of Brazilian and other South American customers.” The expansion of the Dassault Aircraft Services-Sorocaba facility will add 10,000 sq ft (929 sq m) of hangar space, significantly boosting the existing 23,000-sq-ft (2,137-sq-m) building and “reinforcing our ability to serve the anticipated demand,” said John Rosanvallon, president and CEO of Dassault Falcon Jet. “We have strong expectations for continued growth in Brazil and elsewhere in Latin America and expect the new facility to reinforce our ability to serve this anticipated demand.”

The French manufacturer’s Sorocaba service center is authorized to perform line maintenance and airframe inspections on all Falcon models except the legacy Falcon 20 and Falcon 100. In addition, the facility is qualified to provide engine maintenance on the CFE-738, Honeywell TFE731-series engines and Pratt & Whitney Canada PW307A and PW308C models. Following the opening of the Sorocaba service center in June 2009, Dassault Falcon Jet has continued to expand the facility with increased manpower, spare parts and tooling.

According to Dassault, the Sorocaba facility is able to “dispatch an AOG team to support Falcon aircraft anywhere in South America, along with the parts and tools necessary to get the aircraft flying again with minimal delay.” The company houses more than $ 4.7 million worth of high-usage parts in its separate São Paulo facility.

Falcons On Show

Dassault has brought two of its popular Falcon business jets here to Congonhas Airport for this week’s LABACE show, looking to underline that it leads the way with a 60 percent market share in the large-cabin segment. The Falcon 7X on the static display here is accompanied by a Falcon 2000LXS/2000S, while the French company has also brought a Falcon 5X cabin mock-up to illustrate the generous space of the in-development aircraft.

The company’s Falcon family has been present in Brazil for the past 40 years. “Brazilians appreciate the superior technology and design of the Falcon jets. We have a Falcon to fit any mission that Brazilian customers demand,” commented Rosanvallon.

According to Dassault, the Falcon 7X, which has a range of 5,950 nm (11,011 km), “is the most popular large-cabin business jet in Brazil, with close to 15 in service.” The trijet can connect São Paulo with destinations throughout the Americas, it adds, “as well as most of Europe, Africa and the Middle East.”

Meanwhile, two new Falcons, the 8X and 5X, are “advancing in the initial manufacturing process,” said the company. These new models are due to enter service, respectively, in 2016 and 2017.

Rosanvallon told AIN that the first 8X has now been assembled and the avionics switched on successfully for the first time. He indicated that several existing 7X owners in South America have already committed to taking the new 8X, which will have a range of 6,450 nm (11,937 km) at Mach .80 cruise speed.

At the LABACE show, many Latin American visitors had their first chance to examine the new entry-level 3,350-nm-range Falcon 2000S. “Equipped with a full slate of standard features, including upgraded EASy II avionics, a FalconCabin HD+ entertainment system and a brand new fixed-configuration cabin designed by BMW Group DesignworksUSA, the Falcon 2000S brings large cabin comfort to the super mid-size segment,” according to Dassault. The Falcon LXS has 4000-nm (7,400-km) range with much of the field performance of the 2000S with a balanced field length of 4,675 ft (sea level, ISA conditions), for example. Many of these features and more will find their way on to the 5X, according to the company.

Source: AIN Online (12/08/2014)


Gulfstream Boosts Customer Support At Sorocaba

Gulfstream Aerospace has strengthened its Latin American customer support network with the official opening yesterday of its new maintenance facility at Bertram Luiz Leupolz Airport in Sorocaba, around 37 miles (60 km) west of São Paulo. The 38,000-sq-ft (3,530-sq-m) facility is large enough to house four large-cabin and three mid-cabin aircraft simultaneously.

“The demand for Gulfstream aircraft in Brazil was the catalyst for establishing a company-owned maintenance facility in Sorocaba, Brazil, in June 2012,” according to the company. In fact the building was formerly operated by Gulfstream’s General Dynamics sister company Jet Aviation. Gulfstream took full control of the facility last month.

“We have received substantial positive feedback from customers about how much better our location is at Sorocaba airport,” said Mark Burns, president of Gulfstream Product Support, who oversaw the new development. The company’s other main international facilities (outside the U.S.) are in London (Luton Airport) and Beijing.

Here at the LABACE show, Gulfstream is exhibiting examples of its entire product range. AIN flew from Sorocaba into the show site at Congonhas Airport in the company’s flagship G650, which has joined the G550, G450, G280 and G150 on the static display.

Fabio Rebello, Gulfstream’s new regional vice president, international sales for Latin America (in a newly created role after it was separated out of the Asia-Pacific sales role), said that the company’s fleet in the region had grown by 70 percent since 2009, with almost 180 aircraft now based here compared to 105 only five years ago. Mexico has the highest number of Gulfstream aircraft in the region, with 80, and there are more than 30 Gulfstreams based in Venezuela. However it is in Brazil that the growth has really taken off, going from 14 aircraft in 2009 to 40 now (12 mid-size and 28 large-cabin models). He added that nearly half of the large-cabin business jets based in Latin America are manufactured by Gulfstream, including 30 percent of the large-cabin jets in Brazil.

The company is now working toward certification of its new G650ER in the fourth quarter of this year. The new extended range model was announced at EBACE in Geneva this past May. A Gulfstream spokesman confirmed that, “performance of the [aircraft] has already been demonstrated…we have completed all performance flight testing and we are now doing the airplane flight manual modifications. We have confirmed that there is no need for any significant structural changes e.g. for flutter, or for stronger landing gear.” Space for the additional 4,000 pounds (1,814 kg) of fuel was already available in the 650’s wing tanks, he added.

Rebello told AIN that already there have already been 650ERs sold in Latin America, both new aircraft and as retrofit to existing 650s. The conversion costs $2 million and “involves one week of downtime.”

Here in São Paulo this week, Gulfstream also is marking 10 years since the G450 model entered service.

Source: AIN Online (11/08/2014)


Embraer Executive Jets Opens Service Center in Sorocaba, Brazil

Embraer Executive Jets inaugurated its new service center today at Bertram Luiz Leupolz Airport in Sorocaba, Brazil. The 215,300-sq-ft facility has two hangars, one of which is dedicated to maintenance, repair and overhaul of Embraer business jets. Universal Aviation, the ground support division of Universal Weather & Aviation, was selected by Embraer to run an FBO at the facility and will use the other hangar for based and itinerant business aircraft. Amenities include passenger lounge, Internet access, conference rooms and crew rest area. Universal Aviation will also provide an array of aircraft ground support services.

Source: AIN Online (27/03/2014)