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05/30/2017

Brazils Benefits of Growth

Over the last few years, Brazil has had the unique distinction of hosting a series of important international events that have displayed to the world the country’s notorious spirit of hospitality and also its organizational capabilities.

In July 2013, the city of Rio de Janeiro hosted the World Youth Day with Pope Francis that was attended by more than three million people. In the following year Brazil hosted the World Cup, whereas in 2016 the country hosted the Olympic and Paralympic Games.

In preparation for these events, the country witnessed a significant overhaul of its aviation infrastructure, so let’s look at the effects experienced by Brazil following the infrastructure improvements put in place, the role of the aircraft ground handling industry and its immense potential for development.


Well Managed Events

“The main initiatives of our preparation for the World Cup and the Olympics Games were especially focused on adjusting the air network to/from the cities related to these events, and thus offering services in quantity, quality and price adequate for this specific demand. We have also worked hard in strengthening relationships, communication and joint work with the other players to be sure all the efforts would be coming together in time,” say officials at ABEAR, an association of Brazilian airlines.

“In general, as seen in other similar host countries, we have not experienced any general raise on the demand for air transport in Brazil during the events, so our infrastructure – after improvements in the main airports, for instance, São Paulo, Campinas and Brasilia, for the World Cup, and then Rio de Janeiro and Belo Horizonte, for the Olympic Games – was good enough to cope with the challenge,” they add.

“For the ground handling segment, the balance of operations during the Rio 2016 Olympic Games was extremely positive,” says Ricardo Miguel, president of ABESATA, the main association of ground handlers in Brazil. “Even with the difficulties inherent in an event of this magnitude, the ground handlers made all efforts for the success of the Olympic Games and then faced an even greater challenge for the Paralympic Games.

“A global event such as the Olympic Games shows how important it is to have good support from companies specializing in ground handling, since the number of non-scheduled flights (executive aviation, air taxi and charter) is very large to account for guests and tourists,” he continues. “From the point of view of ABESATA, the experience from the previous events – such as the World Cup, Confederation Cup and World Youth Day with the presence of Pope Francis – were very important for the success of the Olympic Games. The aviation segment was not only more prepared but also mature for working together – airlines, ground handlers, airport, event organizers, government and so on.”

According to Phil McGrane, chief commercial and business development director at dnata Brasil, the two major global sporting events experienced by Brazil within two years of each other were showcases as to the organization skills Brazil naturally possesses for events and its ability to pull them off with success and being recognized on the world stage.

The country’s airport infrastructure for the World Cup was easily able to handle the demand. As for Rio 2016, with the dramatic improvements Rio Galeão made to its infrastructure, the airport itself surpassed all expectations.

“In terms of the ground handling provided for both events, the number of combined handlers in Brazil was also well managed. There were no major bottlenecks and Brazil’s aviation infrastructure worked well as one joint force,” he says. “Although dnata was represented at both Rio and Sao Paulo before, since these events, we as dnata have invested heavily in both stations to satisfy our domestic and international client demands. This has been in technology, ground support equipment (GSE) and staff. We have a very modern GSE fleet and with that, brought our international standards of safety, quality and professionalism.

“These combined, and our ever-growing base of clients at both bases, are further testament to the long-term outlook dnata takes of the Brazilian market and, the opportunities that being at Brazil’s two largest airports generates. dnata has 25 other airports within its portfolio across Brazil handling between 15,000-18,000 flights per month and a team of well over 3,000 employees.”

The Brazilian government is in the process of granting concessions at more regional airports and these in turn all offer significant improvements to ways of doing business.

“The concessionaries, the airport authorities and government agencies recognize the importance of an ‘integrated airport’ approach. All airport service providers and stakeholders should be valued and their contributions sought and welcomed. Brazil then stands to gain from a much-improved aviation infrastructure,” says McGrane. “Being a gateway to South and Central America, the country must take a long-term view on its huge airport assets and the entities within those. It will continue to showcase Brazil for what it has and, its endless opportunities.”


Operational Challenges

Despite the opportunities ahead for the aircraft ground handling business, the country has been facing almost two years of shrinking demand due to a national economic downturn, so the pressures of rapid growth that Brazil had been experiencing up to the eve of the World Cup have been released, according to ABEAR officials.

The other operational challenges of aircraft ground handling companies in Brazil are not that different from the ones faced in other countries.

“We still need a large number of people working at our companies, as many things are manually done on the ground, here in Brazil we have a lot of airports far from big centres – more than one hundred airports are served by civil aviation operators, where ground handler support is needed by all airlines. At these remote airports we also have a large number of international airlines with one flight per day or two per week needing to hire a ground handler,” notes ABESATA’s Miguel.

McGrane of dnata Brasil points out that, for many years, airlines have been able to benefit from an array of handlers – all with different, and at times, complex pricing strategies.

“Many of them were below market price and this has resulted in the quality and consistency of service being eroded. At the same time, the investment in costly GSE has not always been evident, and this in turn, has also raised questions as to safety and quality amongst the handlers,” he says. “Combine this with archaic employee legislation and other restrictions that place airport service providers at odds with their airline client demands, it is very easy for handlers to be exposed to huge liabilities. The airlines themselves can also be included in potential lawsuits – should they arise, and this has always hampered the potential growth of new and available traffic being attracted to Brazil.”

The government is now making reforms to some of its labor legislation and ground handling companies’ hope, in time, these benefits will be realized by the handlers themselves.

“There is still a long way to go in other areas. For example, importation taxes on new or used GSE equipment needs to be reduced or to have exemptions. By gaining these benefits, the ground handlers will be able to invest in more modern fleets. They can also take advantage of technological advances in the everyday roles of ground handling,” says McGrane. “The importance of a ground handler being well equipped and having the latest technology and fleet are paramount. Combine that with a well-trained, updated and incentivized workforce, then the airport infrastructure will be a very positive place to work, which in turn generates revenue for all parties.”

According to ABESATA, the Brazilian aircraft ground handling industry suffers from high employee turnover rates like in many other parts of the world.

“Our associates have been investing a lot in training their teams not only for improving the quality but also to retain talents and reduce turnover,” says Miguel.

On the one hand, handlers all have the same pay scales for their labor resources; this negates the need for staff to jump from one company to another simply for increased salary. On the other hand, however, there are airports that allow employees to work for multiple companies.

“This raises many questions – fatigue, different operating standards and much more, but with salaries as they are, many employees are left with little option,” says McGrane. “A comprehensive labor reform program that allows employers to develop staff incentive programmes – not just financial ones – would be of huge benefit.”
 

A Country of Opportunities

Brazil has a plethora of airports. Many of these are regional, and even these have other smaller nearby airports that could be developed. Besides the almost 100 airports served by the commercial aviation, there are also more than 3,000 runways and small airports used by general and business aviation.

There are significant differences in terms of the development of aircraft ground handling services between urbanized and peripheral areas of the country.

“Again, a comprehensive master plan needs to be created, whereby the need not only to generate cash, but to sustain the local economies in many ways, should be considered. This in turn will help to increase the overall Brazilian economy – creating jobs, the ability to spend and, to attract foreign direct investment and to develop local business,” says dnata Brasil’s McGrane. “Lots of larger regional airports already have regular international flights. Due to the size of Brazil, it is important that the government, along with the aviation family, develops a campaign that attracts business to all its airports and that promotes Brazil for what it has: amazing, lively people; a richness of beaches, forests and green spaces; a talented workforce; huge industrial and agricultural potential and so much more.”

ABESATA believes that the smaller airports are essential to connect the more than 5,500 Brazilian cities.

“In these special markets, ground handlers have a great business opportunity to support aviation at all the aerodromes,” says Miguel. “ABESATA, as the largest association in the ground handling segment, is working hard to attract as much as possible ground handlers to the association, so that we can work in the same direction, with a high quality standard all over the country.”
 

Source: Aviation Pros (05/24/17)

05/26/2017

Air Elite Network Membership Reaches 75 Locations Worldwide

World Fuel Services announced today that membership in the Air Elite Network has reached 75 Diamond Service Locations with the recent additions of Lane Aviation, Monaco Air Duluth and Jet Aviation-Washington/Dulles.

Lane Aviation (www.laneaviation.com), located at John Glenn Columbus International Airport (KCMH) in Columbus, Ohio, has been serving the central Ohio aviation community by supporting corporate, commercial and military aircraft since 1935. Open 24 hours a day and seven days a week, the Lane Aviation team has the capability and training to handle aircraft of all sizes. The Phillips 66® Aviation branded fixed-base operation (FBO) is an all-weather operation offering six heated hangars along with deice and anti-ice services. As an added convenience for international arrivals requiring a tech stop, Lane Aviation hosts a new on-site U.S. Customs & Boarder Protection facility. Lane Aviation was recognized in the 2017 Aviation International News (AIN) FBO Survey as the best rated FBO in the Columbus area.

“We are proud to attribute our 82 years of success to our commitment to putting customers’ needs first,” said Steve Evans, President of Lane Aviation. “Joining the Air Elite Network demonstrates our commitment to raising the bar in service delivery. We are eager to collaborate, share our knowledge and to learn from the other service-minded FBOs from around the world.”

A full-service FBO Based at Duluth International Airport (KDLH) in Duluth, Minnesota, Monaco Air Duluth (www.monacoairduluth.com) is strategically located on the primary great circle routes and specializes in providing “super-fast” tech stops for any size aircraft. Their FBO’s on-site 24/7 U.S. Customs International Port of Entry helps facilitate the quick turns and processing of international arrivals. The FBO features a world class facility and a second-to-none customer service team dedicated to exceeding their customers’ expectations. Monaco Air Duluth’s commitment is embodied in their daily service delivery. “It's always about the service and only about the service – Every time you land, every time you take off, and every moment in between” is the philosophy that has been embedded in Monaco Air Duluth’s service commitment since the beginning of their operation.

“Everything we’ve done since taking over Duluth’s FBO in 2005 has been to create a better experience for pilots, passengers and guests. We believe that we offer a better approach to flight service. We’ll go as far as we have to go to ensure your total satisfaction. Anything you ask for is exactly what we provide. And we are happy to be at your service,” said Mike Magni, President of Monaco Air Duluth. “By joining Air Elite, we will be able to communicate and further our understanding of how to better serve our collective customer base with the outstanding FBOs who mirror our philosophy in so many ways. All of our interactions with World Fuel Services and Air Elite management and FBO members leave us feeling right at home.”

Washington/Dulles (www.jetaviation.com/dulles) is one of the latest locations added to Jet Aviation’s network of 29 FBOs worldwide. The fully renovated, best-in-class facility is conveniently located at Washington/Dulles International Airport (KIAD) in Dulles, Virginia, just a short drive from the US capital. With on-site Customs and Immigration clearance, the FBO offers a time-saving alternative to other D.C. metro area airports. The facility features six hangars and 10 acres of ramp space, making it able to accommodate all sizes of business aircraft up to a B747.

“Jet Aviation has had a wonderful working relationship with the Air Elite Network, so it was a mutual desire to continue with our newest location in our network. Jet Aviation is delighted to bring Air Elite diamond level service to the Washington D.C. area through our new Dulles location,” said John Hovis, Director of FBO Services of Jet Aviation Washington/Dulles.

In addition to Jet Aviation’s Dulles location joining the Air Elite Network, PAZOS FBO Services, an Air Elite Diamond Service location was recently acquired by Jet Aviation and is now doing business as Jet Aviation – San Juan (www.jetaviation.com/sanjuan). Located at Luis Muñoz Marín International Airport (KLMM) in San Juan, Puerto Rico, this location features a brand new 20,000 square-foot terminal facility and has been a part of the Air Elite Network since 2013. It’s the only FBO in Puerto Rico with a fullservice, onsite U.S. Customs and Border Protection terminal to conveniently expedite customs and immigration processing.

“The San Juan FBO enables us to continue to provide the very best in FBO and flight-management services to customers,” said John Langevin, Jet Aviation’s Vice President, FBO Operations, North America. “It’s the perfect fit for Jet Aviation to continue expanding our reach within the region.”

The Air Elite Network celebrated its 70th location just over a month ago in April 2017 with the addition of BACF (www.bac-frankfurt.com), an FBO based at Frankfurt Main International Airport (EDDF) in Germany. The FBO is part of the Business Aviation Centre Group (BACG). Business Aviation Centre Cologne was the first BACG FBO to become a member of the Air Elite Network.

“Since the inception of the network, the vision has been to join together those FBOs that are located at strategic regional airports and operated by the best in the industry. The partnership that has grown between our Air Elite Network members and the World Fuel Services team is unique and highly valued by all those who join. Our latest editions embody this vision and we are pleased to watch the value of the network continue to evolve for our FBO partners, as well as the aircraft operators who depend on their professionalism, safety, best in class facilities and unrelenting commitment to service.” said Michael Szczechowski, World Fuel Services’ Senior Vice President of Business Aviation Sales.

Year to date, the Air Elite Network has grown by 13 locations. The network was established in 2011 and each FBO member must meet a number of airport, facility and service quality standards to qualify for membership.
 

Source: Aviation Pros (05/22/17)

05/24/2017

Land, Taxi, Park, Then Rate FBO While You Wait

Don’t wait — AIN’s FBO survey is now open for year-round feedback.

It takes only a minute, and you can do it while waiting for passengers, on the shuttle bus to/from the hotel or any other time that is convenient for you. Log on to www.ainonline.com/fbosurvey to rate your experiences at the FBOs you visit.